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Mattress Firm University City

Name: Mattress Firm University City
Address: Charlotte, US
Telephone: +17045100002
Rating: 4.94

100 reviews

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in North Carolina

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+17045100002

Open 10:00 AM-8:00 PM now

8701 JW Clay Blvd, Charlotte, NC 28262, USA Get Directions

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ABOUT Services Excellence Summary

Not much people realize this, but we sell mattresses. Mattress Firm is not just a business that sells beds; in reality, it's a business that helps customers locate the best bed for them at the lowest price available. It was part of a wide network of mattresses stores spanning several states when Mattress Firm began in the early 1990s. Today, there are over 2400 stores nationwide. After completing 80 hours of basic training followed by final training, each Sleep Expert(R) begins their job. But Mattress Firm stands out from the crowd. This is the essence of our company. In addition to our employees, our customers are also required to always love the high-quality service they receive. Any member of Mattress Firm can be assured of their health and joy by feeling safe and satisfied at home and work. This is where Mattress Firm enters the picture. Mattress Firm's Love Your Mattress Guarantee is a genuine benefit for our experts, the Sleep Experts. The best quality mattress comfort and support you will get. And we can't wait to help you find it.

SUMMARY Reviews Summary

Clearly, many customers who shopped at Mattress Firm were impressed by the level of customer service they received from Bonita and other staff. They described the staff as knowledgeable, enthusiastic, and friendly. This is an essential aspect of the success of any retailer. Bonita and her co-workers played a critical role in helping consumers choose the suitable mattress for their needs. Multiple buyers highlighted Bonita's experience and her deep knowledge about sleep health as very helpful. Most consumers had the opportunity to test the mattress before making their purchase. Customer satisfaction was guaranteed by free delivery and set-up without any complaints. The salespeople are estimated to wish to upsell in the retail sector, but it wasn't the case in the Bonita and her team's buying experience. They are well versed in the various offerings, but without being in customer buying pressure. These behaviors improve customer experience and encourage consumers to buy based on their genuine needs. The store also receives glowing reviews for excellent services and high purchasing satisfaction.