This place would be so much better without the receptionist lady ( Theresa/Teresa )...? I've never seen such disgust from one human being.... This lady doesn't speak with you, she speaks at you with so much attitude yu ask yourself like why? Is it me? But all I said was hello,or whatever the case maybe.... Once I made a complaint against her, ( the 1st I'll say 2 complaints/grievances were ignored) however once I threatened to take it as High up as I could take it, making copies of everything, the Director took it seriously. I'm not saying Chris wasn't doing his job as a Director because he was Great. Absolutely a great guy. He was just beginning his career as the Director, so he honestly probably was going to get to our situation, but there wasn't like enough time in one day for him to get to every issue..... I love Chris. He understood me and respected us. He made me feel like we could be the best of friends. Unlike this lady Teresa(receptionist)... Teresa has been rude, loud, racist, mean and disrespectful to majority of the clients who are at New Seasons... I have spoken with several other people/clients who all feel the same as I.... She doesn't talk to you or with you but AT you... She has so much attitude within her words, it's like she want me/you ( whomever she's speaking with n for whatever reason dislike or maybe even to a certain point of feeling she's Better Than they are) she make sure I/we understand how she feels about us... It's hurtful. Cuts deep sometimes more than ever.... Once I made the 3rd complaint against Teresa, Chris (Director) spoke with her one on one immediately. Shortly after I still heard Teresa speaking to other clients with that mean, hurtful, nasty tone of hers but she honestly spoke to me differently. Until she found something she could hang on too... I begin using the App ( Engage )... I love this app, it's easy, convenient, in and out n I'm outta there ❤️??♀️I love it!!??
However, the App Engage is a little bit behind as far as showing the payment time.... I went in one day n the app was showing me I had money in the app but Teresa was arguing with me saying I didn't.... ( I honestly don't believe Teresa. I'm finding out even if the app doesn't show the time of the payments,it still shows you've made a payment on that day)... Teresa was only causing me stress and humiliation... I couldn't believe no one has so much of said anything to her!!! This week she has watched me come inside, stand there waiting for my # to be called, only for her (Teresa) to call the nurses asking me to come back to the front!!!!!! They have all kind of notes in the system under my name when this woman is humiliating me in every way but yet nothing has been done. The assistant Director Niana ( I believe this is how her name is spelled, however she's 2nd in charge at the clinic) she knows 100% Teresa is doing this to me on purpose and knowingly of the constant arguing back n forth ( I feel I have to stand up for myself. I have never cussed her or yelled at her in any way, however I do defend the accusations she's throwing at me. Like by her saying I owe money for that day when I've paid my money... I found out today Teresa has seen that the payments were being made all along!!!!! So Today February 24,2023 ( Teresa is training her nephew " new hire " ) so I made the payment on the app right b4 I walked inside the building. I went to my counselor, hung around upfront ( in front of the receptionist Teresa) for like 5 or 10 mins... Soon as my # was called I walked back there only for the nurse to send me back to Teresa up front yet again ( this is the 5th time this week alone, Teresa has watched me for several minutes up front only to humiliate me to walk back to her for so called " Payment " when she's seen all along my payments were made! I can't get to everything in this review! It seems the clients don't matter at this clinic ?.... My counselor doesn't file paperwork I be needing, it take me asking a few times b4 it's done... I honestly love her though, I can totally work with her ???♀️?
It's just we as clients spend alot of money to stay clean and live better lives for us n our families... We start our days in the morning by seeing these workers 1st... Sometimes we see them b4 we go to work, grocery store, like seriously we see them 1st... For the people ( including myself) to have to start my/our day out with Teresa, feel sorrow for us and please pray for us... Some mornings ( in fact every morning this week, I've been in tears leaving New Seasons. Because of Teresa. Nobody is going to do anything about it either. She's been acting this way towards New Seasons clients For 20 plus years I hear.... It's sad. It's hurtful that New Seasons care about us/ people who pay over 500$ a month, hold on. A couple months well a few months ago I calculated the 5 years I've been with New Seasons. It came up to over $29 thousand dollars... At the time it was super close to 30 thousand, I'm sure it's there by now... My point is that's ALOT of money for one person. I don't have insurance ( I do have insurance but Teresa tell me New Seasons doesn't take Blue Cross Blue Shield ?️ ??? I don't understand, I thought they were like tha best but okay... I've been at this particular clinic for almost 2 yrs... I just want to be treated like I'm a normal person. I don't deserve this humiliation. Ive reached out to everyone n nothing get done... I could see if I was the only person with a problem with her. But clients are in circles whispering to one another about things she'd said or done that day. It's ridiculous. I heard Teresa say to one girl she was poor white trash, in front of the woman. ( Ronda is the lady name she said was p.w.t. I couldn't believe it! I saw Ronda writing a grievance form but knowing how mine has been disposed of it wouldn't be surprising if Rondas were over looked, maybe even thrown to the side.... I'm unsure, I just know one woman has been a nightmare towards me and it's beginning to weigh on my spirit... I'm being humiliated daily! No one does a darn thing to stop it... One person can only take so much.... If you can get to another clinic don't go to New Seasons on Wilkinson Blvd, we are dealing with enough so don't add more to yourself like I did....
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