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Review Keywords Analysis

Spot, Inc. photo
Spot, Inc. photo
Spot, Inc. photo
Spot, Inc. photo
Spot, Inc. photo

Spot, Inc.

Address: 128 S Tryon St Suite 2200, Charlotte, NC 28202, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Freight Transportation Food Seed Transportation $1000 - $1500 Call to Book
General Freight Shipping $500 - $1000 Call to Book
Temperature Controlled Shipping $1200 - $1700 Call to Book
Logistics Management Load Board Management $200 - $300 Call to Book
Carrier Coordination $150 - $250 Call to Book
Freight Tracking Services $100 - $200 Call to Book
Customer Service Dedicated Account Management $300 - $500 Call to Book
24/7 Customer Support $150 - $250 Call to Book
Load Status Updates $50 - $100 Call to Book

What people love

From reviews
Great team environment Great company Excellent service No accidents Supportive coworkers Energetic atmosphere Opportunity to grow Collaborative environment Fast pace logistics Good atmosphere

About this business

Spot, Inc. was established in 2009 by Andy Schenck and Andrew Elsener. Both founders independently financed and invested in the business. The company founders wanted to avoid the traditional brokerage model to transport commodity freight. Spot's success over the last ten years in expanding the organization is due to their unique approach to freight transfer and commitment. Spot's logistics specialists build high-quality supply chains and long-term connections. In this situation, we use technology to see the number of carriers each one can handle. By evaluating their locations, we give carriers a rank. We can match carriers and loads by knowing where they will be. Technology also lets us know which carriers are acceptable for shipping. However, this would not be feasible without our carrier network. This network consists of more than 50,000 carriers. Thus we prioritize them. Our carrier salespeople are in charge of managing these relationships. They are accountable for ensuring all carriers maintain certain requirements.

Reviews Summary

The sentiment reflects that reviewers see Spot as a helpful, supportive, and professional company with an excellent workplace culture. A majority of the reviews appreciate Spot's ability as a third-party logistics provider -note that Spot transports food products- and how they can haul goods from point A to point B without errors. However, some complain about the unresponsiveness of Spot, citing one's inability to reach them. Most reviews are seen as internal employee reviews; they extol Spot as a great employer, with some employees stating that they see Spot as the best place to work for and refer it to anyone seeking jobs. Management receives a lot of praise for being able to mentor and help their teams have a better work-life balance. Spot customers claim that they rarely encounter problems, suggesting how Spot is instrumental in taking away their concerns. This can be best described as a company with high employee satisfaction.

Frequently asked questions

7 questions
What do Spot, Inc. clients say about the work?
Clients frequently praise Spot for their exceptional customer service and communication. Reviewers highlight the team's dedication to handling delicate shipments and express satisfaction with timely updates and support, particularly mentioning staff like Devin Jordan and Natoya.
Does Spot, Inc. provide temperature-controlled shipping services?
Yes, Spot offers temperature-controlled shipping as part of their freight transportation services, ensuring that sensitive goods are transported under optimal conditions.
What are the operating hours for Spot, Inc.?
Spot operates 24 hours a day, seven days a week: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
Can I get freight tracking services with Spot, Inc.?
Yes, Spot provides freight tracking services as part of their logistics management offerings, allowing clients to monitor their shipments in real-time.
How does Spot, Inc. ensure the quality of their carriers?
Spot utilizes proprietary technology to track and score each carrier, ensuring they are qualified to haul loads and can be matched effectively with shippers.
What logistics management services does Spot, Inc. provide?
Spot offers a range of logistics management services, including load board management, carrier coordination, and freight tracking services, aimed at optimizing supply chain efficiency.
Where is Spot, Inc. located?
128 S Tryon St Suite 2200, Charlotte, NC 28202, USA

Location & directions

Charlotte, North Carolina
Spot, Inc.
Trucking Company
Address
128 S Tryon St Suite 2200, Charlotte, NC 28202, USA
Hours
Open 00:00 - 23:59
Spot, Inc. Reviews · 4.1 average
1 Reviews
G Google 99
I truly don't understand why Mattew is treating his carriers this way. I worked with great people at spot. For 3 days I called about a load listed on the load board. He made me believe that he was going to send the load and never sent it. This happens 3 times. Again, I have worked with great honest people but never have I been ghosted 3 times. I don't believe Matthew value carries. He sets behind a desk with no customer service.

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