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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
The UPS Store
The UPS Store
The UPS Store

The UPS Store

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Open 8:00 AM - 7:00 PM now
401 Hawthorne Ln Ste 110, Charlotte, NC 28204, USA Get Directions

3.9

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ABOUT   Services Excellence Summary

The UPS Store #3468, operating in Charlotte, offers instantaneous in-store printing, online document finishing, a mailbox to securely keep all your mail and packages, and notary services. We are located at Corner Of E 7th St. & Hawthorne Ln (two blocks from Presbyterian Hospital). We have a notary public on-staff at The UPS Store Elizabeth, and they will help you quickly get your personal and business documents notarized. The notary at your local UPS Store may be able to help you notarize wills, trusts, deeds, contracts, and even more special documents.

 

SUMMARY   Reviews Summary

The majority of responses center on their employees' friendliness and helpfulness. Even amidst busyness, staff consistently show professionalism, patience, and a positive attitude. The reviews frequently highlight numerous employees who go the extra mile in their work experience, such as Cheyanne, Andrew, and Jennifer. Many reviews mention running into service problems with UPS itself and detail staff at the Charlotte store, specifically, who have the skills to navigate such issues. Having competent and courteous people working in an environment where positive, problem-solving attitudes prevail leads to high satisfaction with their services. The store's knowledge in packing and mailing, the convenience of an Amazon return location, or the good shipping service are other reasons for recommending the UPS store. Only one comment on prices increasing recently, but much testimony offered long-term and repeated patronage supporting, that the services constitute a good value received from professional and nice personnel who create a welcoming atmosphere.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (3)
helped me (3)
recommend (3)
very professiona ... (2)
great customer s ... (2)
highly recommend ... (2)
very friendly (2)
takes great care ... (1)
super nice (1)
friendly and hel ... (1)
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Cons
terrible (2)
they were closed ... (1)
terrible experie ... (1)
delayed (1)
terrible service ... (1)
poor service (1)
disappointed (1)
lack of customer ... (1)
expensive (1)
will not be retu ... (1)
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The UPS Store Reviews: 80. Average Rating: 3.9
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