Professional staffResponsive communicationSmooth processQuick response timesHelpful maintenance teamExcellent customer serviceHonesty and integrityAttention to detailHelpful staffGreat communication
About this business
The cost of a property manager is only one consideration. You want to partner with someone who knows the market intimately. You don't want your property to be just a number. No more commitment from those franchise giants that treat clients as liabilities. We want our clients to be homeowners who are actively involved in their investment.
TouchPoint Property Management team consists of seasoned sales and management professionals. We have over two decades of experience in real estate in Charlotte. Each rental property is unique. We don't use a one-size-fits-all approach. We leverage our vast knowledge and work individually with our clients to help them unlock the revenue potential of their investment. It's time to see the TouchPoint difference.
Reviews Summary
TouchPoint Property Management's reviews compliment their positive management team and staff. A significant highlight is the professionalism and fast response of the property management team. Several clients have mentioned how David Kerner clearly communicates issues and expertly resolves them, making their property ownership and the leasing process less stressful. The maintenance team is another asset, as they are prompt in responding to emergencies. Whenever tenants have a problem, they are empathetic and proactive. Aida Rodriguez, a member of the accounting department, was praised for her excellent communication skills. On some occasions, she faced problems that needed sorting out, and UPT reduced the power bill. Nearly all mentions professionalism and empathy in their interactions. Notably, most of the clients have also noted that their heating, ventilation and air conditioning systems were repaired or replaced in record time. Other reviews, too, have been positive.
Frequently asked questions
7 questions
What do TouchPoint Property Management clients say about the work?
Clients frequently praise the team's responsiveness and professionalism. Reviewers highlight the punctuality of maintenance staff and their effective communication throughout the property management process, with specific mentions of staff like David and Richard for their exceptional service.
Does TouchPoint Property Management handle A/C repairs in Charlotte, and how do customers feel about their service?
Yes, they offer A/C repair and installation services. Customers appreciate the quick response times, especially during emergencies, as highlighted by a review praising the maintenance team's promptness during a heat wave.
Can I get assistance with tenant screening and lease management from TouchPoint Property Management?
Absolutely. They provide comprehensive property management services, including tenant screening and lease management, ensuring that homeowners receive personalized attention tailored to their specific needs.
What hours is TouchPoint Property Management open for consultations?
Does TouchPoint Property Management offer emergency services for tenants?
Yes, they provide emergency services as part of their customer support offerings. Review feedback indicates that their emergency response is efficient, with clients expressing satisfaction with the team's quick action during urgent situations.
How does TouchPoint Property Management approach property leasing in Charlotte?
They focus on personalized service in property leasing, which includes marketing vacancies, conducting property showings, and assisting with contract signing. This tailored approach helps maximize the potential earning for homeowners.
Where is TouchPoint Property Management located?
3540 Toringdon Way Suite 200, Charlotte, NC 28277, USA
Location & directions
Charlotte, North Carolina
TouchPoint Property Management
Property Management Company
Address
3540 Toringdon Way Suite 200, Charlotte, NC 28277, USA