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Review Keywords Analysis

  1. US
  2. NC
  3. Charlotte
U-Haul Neighborhood Dealer

U-Haul Neighborhood Dealer

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10660 S Tryon St No 20, Charlotte, NC 28273, USA Get Directions
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3.6

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ABOUT   Services Excellence Summary

Largest variety and availability of in-town and one-way equipment for moving. U-Haul trailers are aerodynamic, lightweight, and low profile for better gas mileage. Rent one today with a cargo or enclosed trailer, utility trailer, car trailer, or motorcycle trailer. We get you the tools you need and offer a combination of pick-up and drop-off locations from coast to coast with moving truck and trailer rentals. One-Way and In-Town Local Rentals in your area! If you only need to move a few items, consider renting a cargo van or pick-up truck rental available at U-Haul. Environmental fees, sales taxes, and rental fees are not included in the price. The benefits of planning and control include online reservations, customer's receipt, and online information for the nearest Neighborhood Dealer. Storage in a secure warehouse is available for local wear and tear. Boxes and moving supplies are also available for purchase on our website. U-Box® moving containers can be delivered to a nearby U-Haul location to be packed or shipped to your choice to be shipped or stored.

 

SUMMARY   Reviews Summary

The services and experiences at the described U-Haul location vary. Check-in and check-out was quick and easy according to reviewers, and staff was professional, courteous, and helpful. Some clients are content with the state of the trucks they rented, citing newness and cleanliness as crucial points. However, a few car owners reported issues with their vehicles, including a faulty radio and no air conditioning, which entirely hindered their trip’s pleasure. Recommending the company was a wash, with some clients fully ready to recommend their professional services to other car owners who want to move and others vowing to never use the services again, depending on the experience they had. Generally pleased clients speak of convenience when entering the company service and returning trucks or their boxes, adding that other places do not offer the latter service. Such reviewers are grateful to the company for its outstanding service and make several considerable accommodations for their willingness to recommend. In summary, although most clients are pleased with U-Haul's customer service and benefit from it, there is a need to improve the resources given to clients for them.unasjejkesfwq

 

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Reputation Change over time

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Pros & Cons

PROS
great customer s ... (4)
recommend (3)
friendly service ... (2)
extremely helpfu ... (2)
will use them ag ... (2)
use them again (2)
staff was friend ... (2)
recommended (2)
very clean (1)
friendly and pro ... (1)
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Cons
rude (3)
not recommend (2)
disappointed (2)
would not recomm ... (1)
slow (1)
delayed (1)
go elsewhere (1)
unprofessional (1)
do not use (1)
stay away (1)
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U-Haul Neighborhood Dealer Reviews: 94. Average Rating: 3.6
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