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  1. US
  2. NC
  3. Durham
Covenant Solar and Roofing
Covenant Solar and Roofing
Covenant Solar and Roofing
Covenant Solar and Roofing

Covenant Solar and Roofing

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1023 S Miami Blvd, Durham, NC 27703, USA Get Directions
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ABOUT   Services Excellence Summary

At Covenant Solar & Roofing, our commitment is to deliver excellent customer service and support always. We believe our customers are our most incredible asset. We strive to provide them with communication and availability in all situations, from scheduling changes to construction problems to simple maintenance. When you inquire about information regarding a solar panel install, Covenant Solar & Roofing will analyze the satellite images of your house first. Our expert representatives will call you with an estimate and answer your questions over the phone.

 

SUMMARY   Reviews Summary

Covenant Solar and Roofing are exceptional at supporting homeowners before and after a hurricane. The reviews reveal that customers were impressed with the company's attention to detail and speedy response. For example, Zachary, Mike Semko, and other workers demonstrate the business's reliability. The crew made quick repairs putting homeowners at ease, and communication was top-notch. Being worked with insurance, which showed the management's professionalism, is another significant issue. While some insurers can be difficult to deal with, the team managed to address these problems head-on. The company's proactive behavior and quality of professionalism are clear. Customers are left in no doubt that they have landed on a business that excels in its service. The written communication from clients was geared at making one point clear: positivity is routine at Covenant Solar's operations. The business saw the customers' hurdles as a chance to excel and used them. Customers commended the teams for their hard work and communication after the renovations. Mike Semko, Tim Cash, and other standout performers are sure simply add to the collection, and their output is well not is in the information provided for each review. Communication was the aspect that was most praised. Customers felt they had all the information they needed and never had to be the one to track things down - a sure sign of strong communication. Communication is essential because roofing projects can be significant and often complex, and clarity can make the process smoother. Clients said they got daily updates from the company, which reinforced the feeling that they were in the loop and that there were no unpleasant surprises around the corner. "Transparent" could be the central theme of the reviews, with higher customer trust gain. The feedback often mentioned that the good relationship between the company, which is a collective group of business owners, was a good thing. This shows the importance the company places on its people and those of their customers. Most businesses only think of their client's privacy in terms that they have voluntarily given them, but Covenant Solar goes beyond that to make customers feel at ease from beginning to the end. Customers are comfortable with the higher work quality and better workers that come from higher privacy, and this element is higher in the reviews. The company shows an understanding that positions improve and may have their struggles when it comes to anything technical. There are some concerns that they are not experts, but the company managed those aspects as well, which was an essential issue in times of pandemic. There is a guarantee from the company when new services needed. Trust in a business is the most essential thing a client can give a company, and that was visible in all the reviews. Many business owners and new homeowners noted that they would use the company many times since they lacked that level of trust. Communication is not just about knowing what other people are doing when it comes to trust, but also knowing what they are doing and what it means. Customers also need to know what is happening in their best interest at every step, not just the steps when problems occur. Mike Semko was noting that the insurance company would take care of other damages in case they arise during his first complement with the reviews reader, and customers highly recommend it. Clients should take that approach in the future for their safety. Despite the complications of the pandemic, Communication remains strong for the Covenant Solar company and amazing. Customers see the point of open communication when it comes to professional work. Openness can sometimes be the end of a company when problems arise, and this is most likely to happen when clients trust a business. This contractor offered warranty work in case in the future, customer care services, and such other services. Trust is a rare thing in business, but it would add to the company if customers trusted them. Customers found it a bit trying to business, and customers left the company with higher classes and a better business owned. Customers opted for the company's high-quality work and its strength to ensure clear communication between the company's services and their ups and downs because of the company's employment. Combined, this would support an opn line of communication (Culnan and Brou). Any company. Customers with great upgrades for the future can see this, and customers said to look at these other services. Trust is a rare thing for a business to gain its worth but for a mostly important for client who knows what they could lose in case of a project. The company has been doing good work, and taking care of a warranty is prudent because it provides those contracted clients should a customer have a problem with your services. However, trust was reestablished by the reviews. Customers were happy with the company and would recommend it. These positive business ethics prove that Covenant is a good place to take your business without a doubt. Customers highly recommend Covenant Solar. In addition to these aspects, the company stands out.

 

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Andrea left a 1 star review
★☆☆☆☆
On TrustAnalytica
Dec 28
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Covenant Solar and Roofing Reviews: 101. Average Rating: 4.8

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We had our solar system with battery backup installed by Sun Dollar Energy in 2015. Great company. Reliable. Always available to troubleshoot an issue with the system. The owner sold his business to Covenant. Covenant has been uninterested in providing any sort of support, even when we said we might be upgrading our system and would hire them to do it. Our system failed due to extreme cold. I texted/called the service manager. No response, on the coldest day of the year. Fortunately, I was able to get in touch with the former owner of Sun Dollar, Dan. He walked us through some possible fixes and power was restored. Never heard from Covenant. Disgusted and disappointed.
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Andrea left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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