Red Rock Casino Resort and Spa

Lydia P. with perhaps her advising personnel and/or team in Red Rock catering, made our experience unpleasant and very not favorable. I spent over 40,000.00 dollars on this Red Rock event and am not pleased. The critical event was a prior postponement of our wedding by me that was contractually abided by but the repercussions and good will with expectant great customer experience on Red Rock's part were gone. After our critical (and personal) cancelation, it was an uphill battle for many months to proceed with our wedding. They told us that cancelations and postponements in the recent COVID era were common and they accomodated such requests amicably. That was not our experience. We were treated as a conract canceller and did not get calls, emails, texts or hand-holding explaining items and details that we expected for a $30,000.00 spend. We were so distasted with the wedding catering and planning and organizers that we proceeded to get married at the Wynne with a new team that went wonderfully well we had a very small audience. We then had a reception at Red Rock. We were contractually obligated to Red Rock who would not void our contract so we decided to have a big wedding reception there, just a party. It was an incredible dichotomy of customer experience between the two casinos, highlighting very simple things like the ease of being able to check into our optional and expensive suite at the Wynn that was not so at our similarly optional and more expensive suite at the Red Rock. There are five similar expereince comparisons between the two facilities that are dramatic. This entire year of planning will not be forgotten and my future bookings shall reflect this. Any person who asks me will hear this and our small cicle of friends have heard this reality. This commentary will land on google as well. We are disappointed with these happenings. Despite what happened, we are happily married and tried to move on, move forward and make the best of our situation. We are private people and painfully do not like publicizing our private life and endeavors, and are only doing this for the significant expense and hurt incurred. Life goes on. VNalbone, MD