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Review Keywords Analysis

US / NV / Reno
Mountain West Auto photo
Mountain West Auto photo
Mountain West Auto photo
Mountain West Auto photo

Mountain West Auto

Address: 1220 Kietzke Ln, Reno, NV 89502, USA Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Vehicle Purchase New Car Purchase $20,000 - $35,000 Call to Book
Used Car Purchase $10,000 - $20,000 Call to Book
Trade-In Evaluation $7,000 - $15,000 Call to Book
Vehicle Financing Loan Application Assistance $0 Call to Book
Credit Report Assistance $50 - $150 Call to Book
Financing Options Consultation $0 Call to Book
Vehicle Maintenance Oil Change $30 - $70 Call to Book
Tire Rotation $20 - $40 Call to Book
Engine Diagnostics $100 - $200 Call to Book
Warranty Services Extended Warranty Plans $1,000 - $3,000 Call to Book
Warranty Claims Assistance $0 Call to Book
Warranty Documentation $20 - $50 Call to Book

What people love

From reviews
Helpful staff Friendly service Informative salespeople Quick process Great customer service Affordable options Personalized experience Professional staff Teamwork Comfortable environment

About this business

At Mountain West Auto, our goal is to be the car home for drivers in the Reno area. We have a huge selection of new and used cars, in addition to superior customer service and car care. We happily serve Northern Nevada, and our friendly staff will make your used car and truck shopping experience simple and enjoyable. Our used car lot in Reno has competitive prices on all our used cars, so you won't need to shop anywhere else. If you live nearby, come see Mountain West Auto, conveniently located near South Lake Tahoe, CA, to find the best deal on used vehicles near you. Get started looking for used cars now!

Reviews Summary

Mountain West Auto has the top client service and professional staff. Testimonies point out Dez and Phil’s professionalism. Dez’s patience and friendliness made him an outstanding salesman. The low-pressure environment assists clients. It makes clients feel at ease to purchase a vehicle. The staff ensure first-time clients are not scared when buying. Some clients did not expect to buy a vehicle. However, the customer care makes them comfortable to shop. Mountain West Auto’s clients can testify to this. Dealership’s personnel including Desmond make it possible to get the car you need. The staff lead you step by step. The mountain west team understand the kind of assistance you need while buying a car. That is why they work compassionately to ensure you purchase the right vehicle for you. Mostly, when you think loans and car loan debts are a challenge. Some dealerships leave the client in debt. Mountain West understands the risk and works compassionately with the client. They ensure that the client feels the comfort of a reliable vehicle. The customer service is excellent. The teamwork and friendly community at Mountain West are reassuring. The client's dealership makes them feel happy and enjoy the service. This makes them keep coming. Often the mountain west dealer proves to be of help to most clients, especially those needing a vehicle to use. Dealership allows 3-month warranties and the right of returning a vehicle. This is to ensure satisfaction. Many clients can testify to the efficiency of the dealership. Happy clients like Dan, write email appreciating the dealer of the dealer for their great works. Dan had messy credit. He visited different dealers, and all of them disappointed him. Dan had little hope in car dealers at this time. A friend directed him to these dealers. He visited and explained himself to a dealer. Dan was welcomed without any judgement because of his weary face. Immediately the dealer called the credit to check. The dealer showed Dan different vehicles giving him a chance to select. By the time the credit reply email, Dan had one vehicle in his mind. He explained his credit to the dealer. The dealer told him to relax as the dealer talked ordering for the vehicle. Dan was surprised when the vehicle was finally brought. Dan rushed to the dealership and drove the vehicle. Dan can now move from one place to another. Thank you very much Mountain West Auto. These clients are ready to keep supporting the store because of the excellent service. The store will continue to serve well with the client support.

Frequently asked questions

7 questions
What do Mountain West Auto clients say about the work?
Customers frequently praise the friendly and helpful staff, particularly mentioning Dez and Phil for their exceptional service. Reviewers highlight the ease of the car buying process and the welcoming atmosphere, making it a top choice for many in Reno.
Does Mountain West Auto assist with vehicle financing, and how do customers feel about that service?
Yes, they provide loan application assistance and financing options consultation. Reviewers appreciate the team's ability to work with various financial situations, often noting how they felt supported throughout the financing process.
Can I get help with a trade-in evaluation at Mountain West Auto?
Yes, they offer trade-in evaluation as part of their vehicle purchase services, ensuring customers can assess the value of their current vehicle when buying a new or used car.
How does Mountain West Auto handle vehicle maintenance?
They provide vehicle maintenance services, including oil changes, tire rotations, and engine diagnostics, ensuring that customers can keep their vehicles in top condition after purchase.
What warranty services does Mountain West Auto offer?
Mountain West Auto offers extended warranty plans, warranty claims assistance, and warranty documentation to help customers protect their vehicle investments.
What do customers say about their experience with the sales team at Mountain West Auto?
Reviewers consistently mention the professionalism and attentiveness of the sales team, especially highlighting how they make the car buying experience smooth and enjoyable, often referring to staff members by name.
Where is Mountain West Auto located?
1220 Kietzke Ln, Reno, NV 89502, USA

Location & directions

Reno, Nevada
Mountain West Auto
Used Car Dealer
Address
1220 Kietzke Ln, Reno, NV 89502, USA
Hours
Closed Now
Mountain West Auto Reviews · 3.2 average
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