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Founded in 1994 by Pat Kenney and Judi Shelton, the firm started when the two lawyers noticed a need for a better, more value-driven approach to insurance coverage and defense. After years of being partners in a Buffalo-based full-service firm, Kenney and Shelton decided to open their practice. They attracted some clients from their previous firm to their new company, and many other insurance companies and claims administrators flocked to them to become clients. The firm has never stopped growing its client base since then. This was made possible through the firm's commitment to developing new lawyers and the addition of a cadre of seasoned defense and coverage partners, who allowed the firm to take on more cases and serve even more clients. In the second decade of operation, the company started to focus on expanding its practice areas in a well-thought-out and selective manner. The firm has added highly respected attorneys who had established, successful practices and excellent reputations in the community. The additions to the KSLN team have always been a deliberate hiring strategy that was successful. Any lawyer joining KSLN must share the firm's values and philosophies. This is another reason why KSLN is different from every other full-service law firm.
 
People highly applaud the lawyer's experiences, communication, and commitment, saying she is the best lawyer and law firm they have ever sought. A majority of the clients mention the friendliness and professionalism of the law firm and its staff. In addition, the balance between work and life in this law is supportive and assures the employees' happiness. This review can conclude that the lawyer and her law firm are overwhelmingly positive and stand out from the competition by placing the client’s satisfaction first.