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  2. NY
  3. Buffalo
L.L.Bean

L.L.Bean

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1565 Niagara Falls Blvd, Amherst, NY 14228, USA Get Directions
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ABOUT   Services Excellence Summary

L.L.Bean has offered classic apparel, reliable outdoor gear, and expert advice for more than 100 years. The company started in 1912 as a one-man operation by Leon Leonwood Bean. L.L. Bean's commitment to customer satisfaction has grown into a global organization that generates over $1.6 billion in sales each year. We are headquartered in Freeport, Maine, where we opened our first store, and our website, llbean.com, launched in 1995, is one of the top-rated e-commerce sites globally. It has thousands of items, the ability to reserve a class with Outdoor Discovery Schools (r), find a nearby park, and more (LLBean). Our site is regularly updated to provide the best possible customer experience. In 2015, we mailed over 50 catalogs to our clients in all 50 states and more than 170 countries.

 

SUMMARY   Reviews Summary

Customers are thrilled with LL Bean overall, praising top-notch service, quality clothes, and friendly staff. Readers value the store as a place where competent, knowledgeable workers can solve any problem. Reviewers are pleased with the staff's approachability and say that they show enthusiasm and happiness to work in the store. Shopping online or in-store is a good idea, especially if you want to exchange or need help with specific items. Trading is beneficial. Penny and Kathy, the sales team, support the shoppers. Many buyers praise the good communication from the staff and would visit the store again. For the purchase as a gift, others may receive a gift card. The bean store is a retail staple and a decent place to get outdoor gear. The customers appreciate the better quality and great price of the merchandise.

 

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Reputation Change over time

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Pros & Cons

PROS
very helpful (2)
friendly and hel ... (2)
excellent select ... (1)
very friendly (1)
helpful staff (1)
staff were frien ... (1)
definitely go ba ... (1)
great service (1)
great selection (1)
willing to help (1)
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Cons
disappointed (2)
expensive (1)
over priced (1)
not worth (1)
very disappointe ... (1)
disappointed (1)
terrible custome ... (1)
not friendly (1)
overpriced (1)
dissatisfied (1)
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L.L.Bean Reviews: 100. Average Rating: 4.1
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