Friendly staffQuality workProfessional staffAffordable pricingPrompt serviceExceptional customer serviceFlexible hoursHonest inspectionsPick up and drop off serviceQuick repairs
About this business
At Russo's Auto Service, we've assembled a wise and knowledgeable crew. Our service writers, Jack, Karl, Joe, and Jeff, will provide any assistance you need over your car's life. Please let us show you how we will keep your vehicle on the road so you can get where you want to go. We place a great emphasis on preventative maintenance. We understand that easy tasks like changing the motor oil, rotating the tires, flushing the power steering system, flushing the cooling system, and performing transmission services will help you avoid more costly repairs. In addition to saving you thousands in repairs, regular maintenance can add years to your vehicle's life.
Our crew has over 150 combined years of automotive experience. This helps us grasp how important "downtime" may be. We prioritize ensuring your vehicle is ready to go when you are. Our parts department is fully stocked, ensuring you have everything you need and minimizing your downtime. Many of our nearby and national suppliers and warehouses have provided us with the component we need. Will you be able to get to your job once your car has been dropped off? Our shuttle service can take you to your job. Our downtown shuttle will take you to your job safely and on time.
Reviews Summary
Customer reviews for Russo's indicate excellent customer service and experienced staff. The majority of clients recognize their honest pricing and reliable work. Additionally, pick-up and drop-off services are convenient, and the family-owned shop will make you feel like you are part of it. Its 15 years of great experience show that it is highly recommended. Their high-priced labor is compensated by the quality and dependability of their work. They are the most professional place to take a car to for repairs. The company's response to emergency situations is commendable, even in a pinch. Customer ratings indicate that Russo's is thoroughly dedicated to customer satisfaction.
Frequently asked questions
7 questions
What do Russo's Auto Service clients say about the work?
Reviewers consistently praise the team for their exceptional customer service, professionalism, and quality of repairs. Many highlight the friendly staff, timely service, and thorough inspections, making it a trusted choice for vehicle maintenance in Buffalo.
Does Russo's Auto Service offer tire installation and what do customers say about it?
Yes, they provide tire installation, along with tire rotation and flat repair. Customers have reported positive experiences, noting the team's efficiency and reliability in handling tire services.
How does Russo's Auto Service ensure customer satisfaction?
They focus on preventive maintenance, offering services like general maintenance, transmission repair, and brake service. Reviewers appreciate their honesty and commitment to only performing necessary repairs, which builds trust.
What are the hours of operation for Russo's Auto Service?
Monday: 7:30 AM - 4:30 PM | Tuesday: 7:30 AM - 4:30 PM | Wednesday: 7:30 AM - 4:30 PM | Thursday: 7:30 AM - 4:30 PM | Friday: 7:30 AM - 4:30 PM | Saturday: Closed | Sunday: Closed
Can I get a safety inspection at Russo's Auto Service, and what do reviewers say about their inspection services?
Yes, they offer safety inspections and emissions testing. Customers have remarked on the thoroughness of the inspections and the team's honesty in recommending only necessary repairs.
What types of bodywork does Russo's Auto Service provide?
They specialize in bodywork and painting services, including dents repair, full body repaint, and part replacement. Reviewers have highlighted the quality of their bodywork, often mentioning impressive results.