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  1. US
  2. NY
  3. New York
Bucherer TimeMachine
Bucherer TimeMachine
Bucherer TimeMachine

Bucherer TimeMachine

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Open  10:00 AM - 7:00 PM now
12 E 57th St, New York, NY 10022, USA Get Directions
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ABOUT   Services Excellence Summary

As such, Bucherer TimeMachine is a unique amalgamation of the heritage and quality of both brands, offering customers a luxury experience beyond compare. The Bucherer/Tourneau partnership strengthens the Bucherer family brand by unifying its American and European locations, broadens the merchandise line with Swiss-made watch partners, and creates new, modern jewelry in timeless Swiss artisanship traditions. The brand’s international network demonstrates its commitment to serve customers and their descendants that exceeds borders, ages, and preferences. Each store delivers a unique shopping experience tailored to its location and customer base, bridging the past and future with unparalleled customer service in an unexpected, yet still fun manner. Additionally, the company's commitment to consistently delivering high-quality customer experiences is commendable. Unfortunately, some aspects of the company's customer service department need improvement. This can be improved with some training. With time, the brand will surely make all its goals into reality. Thank you for considering my feedback.

 

SUMMARY   Reviews Summary

The reviews are largely positive, with most praising the luxury brand's TimeMachine in NYC at 57th street and its top-class customer service. Jordan, Jenny, and various other staff members have been mentioned, they were very friendly, knowledgeable, and made the customers feel at ease while purchasing a watch. A pleasant shopping experience and a strong personal connection was created by the staff. The stores are commended for being inviting and professional. Happy buyers who appreciate polite, knowledgeable, and communicative representatives have shared their experiences. The customers are excited to return for future purchases because they are happy with the initial one. Customer service and making customers feel valued are consistent. Customers claim to have found long-term partnerships and mentors in a company where employees seem to care about their needs. Even when the stakes are high, customers feel corporate waste is important to them. Quality care, exceptional service, and management team welcoming clients in. Happy consumers were thanked for their observations, and the merchants were handed over to them. Customers were great with luxury hopefuls and appreciated valuable advice. Ordinary luxury watch. PT and other exclusive brands are not unique about the availability of SP Most customers write that they were happy to know, waitlist, and buy a companion but waited for higher sales. Rolex. They also provide plans and less expensive sales, but the law has several reasons for collecting big items. Forever happy customer But others were happy to know that they were lucky enough to get guns, choose one, but this has continued for months, taxes, and years. Rolex Others are still working hard to meet their set guidelines and the store also gives them tips_tickets, but the results are above and beyond, and the agents are Leveraging the luxury of the future."_future__["pd"...

 

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Mister left a 5 star review
★★★★★
On TrustAnalytica
Aug 28
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Pros & Cons

PROS
recommend (12)
helped me (9)
highly recommend ... (9)
amazing experien ... (8)
very professiona ... (5)
very pleasant (4)
friendly and hel ... (4)
great experience ... (4)
very knowledgeab ... (4)
excellent servic ... (3)
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Cons
rude (2)
very disappointe ... (1)
disappointed (1)
terrible (1)
no one apologize ... (1)
worst experience ... (1)

Bucherer TimeMachine Reviews: 101. Average Rating: 4.5

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M
Mister
I recently visited the Bucherer Time Machine on 57th street in NYC to purchase a watch. The experience was incredible. The spacious store is beautiful, the staff are friendly, and the environment is comfortable and relaxing; it makes for a pleasant luxury shopping experience. What really made my purchase a stellar experience was Jordan, the sales associate I worked with. Jordan gave me a tour of the store and was incredibly knowledgeable of the various makes and models of watches. He was very professional, friendly, attentive to detail, and provided world-class customer service. Bucherer is lucky to have him. Jordan made my experience memorable, and I will return in the future to continue building my watch collection.
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Mister left a 5 star review
★★★★★
On TrustAnalytica
2 years ago
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