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Villatel

Name: Villatel
Address: New York, US
Telephone: +14073072794
Rating: 4.6442

104 reviews

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+14073072794

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c/o Villatel, 31 Hudson Yards 11th Floor, New York, NY 10001, USA Get Directions

airbnb property management Best Airbnb Property Management Companies in United States Best Airbnb Property Management Companies in New York

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ABOUT Services Excellence Summary

Villatel is the only company devoted to creating, managing, and servicing family vacation homes. We maintain consistency and reliability for our customers by designing and controlling all properties in our network.

SUMMARY Reviews Summary

The comments offer a supportive perspective of the property and company. Guests often loved the places they visited, often emphasizing the property's luxury and entertainment options. Families detailed experiences with the space and layout that got them to cancel activities. After being in contact with the manager about issues, they found the response quick and professional. Some saw the property as a disappointment, particularly due to the lack of a bowling alley, but the other attractions, such as the private pools, alternatively held their attention. Most of them shared delight in the redecorating, saying they'd come back or suggest the property to others. The site had issues that needed maintenance's help like a few other sites, but the guests rarely gave a negative review. It had been their favorite of all the properties they'd rented. The property had a good clean take on how property should be managed and furnished: wide, clean, well-stocked, and having a unique theme in different rooms.

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Reputation Change over time

Pros & Cons

PROS

recommend (15)

highly recommend ... (5)

great experience ... (3)

great place (3)

will be returnin ... (2)

amazing experien ... (2)

nice and clean (2)

recommend (2)

very clean (2)

very friendly (2)

Cons

uncomfortable (2)

not worth (1)

very disappointe ... (1)

disappointed (1)

postponed (1)

dirty (1)

very disappointe ... (1)

disappointed (1)

worst company (1)

stay away (1)

Villatel Reviews: 104. Average Rating: 4.6

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Reviews (2) Google Reviews (102)

Robert

on Trustanalytica

Fix negative reputation Fix negative reputation

This company is dangerous!!! Stay away! We got an eight bedroom house. It came with an adorable Moana and Harry Potter room for the kids with bunk beds! My daughter cut her foot up with an 3 inch laceration in her sleep on a staple that the company left for the next kid.... Do not come to this house xxxxxx The manager came to the house to fix it and left all the other staple for the kids.... These people do not know how to supply a safe environment more kids. Please! If you have children, stay away from these homes! They are death traps! Address 1852 Carribean view Terrance, Orlando Florida.

dejuan

on Trustanalytica

Fix negative reputation Fix negative reputation

Worst company to book through, I booked for the 10 bedroom princess experience they approved and took almost 3000 off my card and called and said they couldn't accommodate me but yet they still have my money!!!! Pathetic why take someone's money if you can't accommodate them. I have 7 kids I am raising alone we lost my husband and father to all 7 kids on Thanksgiving and I just wanted my kids to be happy and enjoy themselves but they scammed us.

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