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Zales

Name: Zales
Address: New York, US
Telephone: +12126793626
Rating: 4.34

100 reviews

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+12126793626

Open 11:00 AM - 7:00 PM now

417 5th Ave, New York, NY 10016, USA Get Directions

jewelry store Top Jewelry Stores in United States Top Jewelry Stores in New York

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ABOUT Services Excellence Summary

Zales: America's Diamond Store since 1924, a fine jewelry retailer. We have offered top-quality jewelry at affordable prices for over 90 years. We have 437 locations throughout the U.S., and our qualified jewelers are happy to assist you in selecting the perfect wedding band for yourself or for someone special. Visit us in person or schedule a consultation to browse our collection of high-quality fine jewelry, which includes diamond engagement rings, wedding bands, promise rings, and gold chains.

SUMMARY Reviews Summary

Zales 5th Avenue store has exceptional customer service, professionalism, and is an excellent place to go ring shopping. Customers loved the welcoming atmosphere and the employees' personalized approach to their needs, particularly the boyfriend/girlfriend purchasing experience. They were pleased with how well-informed the associates were, their ability to help people repair warranty necklaces or make purchase bracelet decisions, the huge selection, pricing, and the beautiful ring the employees personally selected. Many praised their salespeople and particularly Corey's hard work and friendly service, which a lot of people proposed as the gold standard of Zales. One customer explained how their case, which involved repairs and replacements, was swift and easy. Shopping at Zales was a pleasant and fun group activity for many customers. More so, many people indicated the company care factor and rated the service positively. Evidentially, virtually everyone would recommend Zales, and those who commented generally rated it with the best scores and later would come back another time.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

very helpful (8)

great customer s ... (5)

recommend (4)

great experience ... (2)

very happy (2)

very polite (2)

helped me (2)

great service (2)

great staff (2)

very good servic ... (1)

Cons

disappointed (1)

so disappointed (1)

terrible (1)

terrible experie ... (1)

rude (1)

unprofessional (1)

expensive (1)

Zales Reviews: 100. Average Rating: 4.3

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