Masello's Auto Service is an auto shop located in Syracuse, NY. Our company is situated in central New York and provides maintenance and repair services for those living in the vicinity. We offer a wide range of services and can handle any situation. Whether your car needs an oil change or computerized diagnosis, we have the resources to get it done. We strive to improve your car's efficiency while providing the same friendly, personalized care you would come to expect from your local auto shop. Our professional technicians have years of experience and can assist you in keeping your car in top condition.
Reviews Summary
Tony values transparency and integrity, treating his customers the same way he would want to be treated. The overall reviews show that the customers value the professionalism and friendliness at Masellos. New clients, especially women, commend the service they receive, which often leads to them referring others. Word of mouth advertising from satisfied customers on databases can bring in new customers this type of advertisement is more beneficial. I drew mostly on the customer's first interview. Only one previous customer discussed the final billing amount and service received during the entire process. This transparency resulted in another satisfied customer. The quality of the repair is another factor that draws customers to the shop. Many users were amazed by how simple and efficient the repairs were. Joe consults with clients and advises them on how to handle vehicle issues.
The Syracuse service center has been serving customers for a long time, and it continues to do so. Please take care. Thank you.
Frequently asked questions
7 questions
What do Masello's Auto Service clients say about the work?
Clients frequently praise the team for their honesty, professionalism, and quick service. Many highlight Tony's expertise and the shop's ability to save customers money while providing reliable repairs, making it a trusted choice in Syracuse.
Does Masello's Auto Service handle A/C repairs in Syracuse?
Yes, they offer A/C services including A/C recharge, A/C repair, and A/C inspection. Customers appreciate the team's thoroughness and the quality of their work in maintaining vehicle comfort.
Can I get a state emissions inspection at Masello's Auto Service?
Yes, they provide state emissions inspections along with safety and pre-purchase inspections, ensuring your vehicle meets necessary regulations.
What kind of general repairs does Masello's Auto Service perform?
They handle various general repairs, including brake repair, transmission repair, and battery replacement, with a focus on quality and customer satisfaction.
Does the team at Masello's Auto Service offer diagnostics for check engine lights?
Yes, they provide diagnostics for check engine lights, electrical systems, and performance issues, helping customers understand their vehicle's condition.
How does Masello's Auto Service ensure customer trust?
The shop is known for its integrity and straightforward communication. Reviewers note that they often receive honest advice, with Tony even advising against unnecessary repairs.