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Review Keywords Analysis

  1. US
  2. OH
  3. Cincinnati
O'Reilly Auto Parts

O'Reilly Auto Parts

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Open 7:30 AM-10:00 PM now
4630 Ridge Ave, Cincinnati, OH 45209, USA Get Directions
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4.3

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ABOUT   Services Excellence Summary

O'Reilly Auto Parts #2466 store in Cincinnati, Ohio is situated at 4630 Ridge Avenue. Everything at our store is designed to give you the parts and tools you require for every job. The store also offers Store Services. We can start you off on the right foot with free battery testing. We can also install the new wiper blades, bulb replacements, and brake drum and rotor resurfacing. Bring your concerns to our knowledgeable Parts Professional today. O'Reilly Store #2466 is your local choice for everything you need for your car, truck, or SUV. When you shop with us, you will find everything you need, from brake pads and transmission fluid to wiper blades. With 6,500 stores throughout the US, you can be sure O'Reilly Auto Parts has a store near you. O'Reilly Auto Parts in your community is devoted to helping you save money and get the work done. By checking out our sales and utilizing our rebates and coupons, you can maximize your savings on our current ads.

 

SUMMARY   Reviews Summary

The store garnered mixed reviews. It became evident from several of the respondents that the majority of them received excellent service. Many consumers applauded the staff for their professionalism, attention, and empathy. One reader recounted how the staff went above and beyond to help her fix her car, even calling other mechanics to help in a part emergency. These staff selflessly gave top-notch service, further affirming their dedication to customers. Some respondents expressed dissatisfaction with the services received. One customer, for example, revealed that the male staff at the store across the street was sexist. Another respondent said that he waited for a long period and that the customer service did not look welcoming. However, the gender-insensitive respondent praised the gender-neutral respondent and the other staff, who supplied or sold the information most of the customers required. The results are a mixed bag, with some respondents expressing satisfaction and others disappointment.

 

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Reputation Change over time

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Pros & Cons

PROS
helped me (3)
friendly service ... (3)
great service (1)
very helpful (1)
service was grea ... (1)
great service (1)
very helpful (1)
great place (1)
good customer se ... (1)
very pleasant (1)
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Cons
poor service (1)
over priced (1)
rude (1)
not recommend (1)
expensive (1)
O'Reilly Auto Parts Reviews: 101. Average Rating: 4.3
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