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Review Keywords Analysis

  1. US
  2. OH
  3. Cleveland
Cleveland Water & Fire Restoration, Inc

Cleveland Water & Fire Restoration, Inc

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Open 00:00-23:59 now
5188 Richmond Rd Suite B, Bedford Heights, OH 44146, USA Get Directions
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4.9

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ABOUT   Services Excellence Summary

Our 24/7 Availability can get you back on track. Our certified and well-trained technicians' work guarantees a high quality, fast, and affordable water damage, smoke, and fire damage restoration and cleanup service. Get flexible financing options from our partner Wisetack! Our company offers various services such as: Sewage Damage Cleanup and Restoration, Water Damage Cleanup and Restoration, Fire Damage Cleanup and Restoration, Fire Smoke Odor Removal, 24 Hour Emergency Board up Reconstruction Back to Pre-Loss Conditions. Availability 24/7 can get you back on track. Our certified and well-trained technicians can provide you with high quality, fast & affordable water damage cleaning service. Mold growth can appear in 24-48 hours if drying isn't done properly and timely. Most insurance companies will not cover mold damage caused by negligence. Book Your Free Inspection Today

 

SUMMARY   Reviews Summary

Cleveland Fire and Water Restoration service received a great review overall. Many of the reviews mentioned professionalism and timeliness of service. One reviewer said Andrew, Roman, Flavio, and others were terrific employees who communicated clearly. This professionalism helped alleviate some of the stress associated with home damage. This review praised several specific employees, including TJ and Billy. This team was prompt, efficient, and knowledgeable. They did a great job cleaning up the client's mess and answering all their questions. Another reviewer praised what a great team Roman and Flavio made. They also worked quickly to mitigate the situation. This team's timeliness and diligence probably stopped any further damage. Another positive customer noted that Kate went above and beyond for them more than once. Kate communicating with the customer frequently and well was particularly appreciated. This attention to the customer during a stressful event was rare and necessary. All interviewees would recommend this company to any neighbor or friend. The team cleaned up, worked quickly, and let them know what was happening. They all felt listened to and supported throughout the process. This review shows that the touch of a good customer service representative (Kate) made them feel truly cared for. One customer learned that they had a water leak in their crawl space. This reviewer praised Andrew and Flavio for their professionalism and helpfulness. Another review reported a sewage issue the team solved right away, reducing the customer's stress levels. This homeowner admired the team's skill and professionalism throughout the process.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (31)
highly recommend ... (15)
great job (13)
very professiona ... (11)
recommended (6)
great experience ... (5)
on time (5)
very polite (4)
excellent job (4)
extremely profes ... (3)
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Cons
unresponsive (1)
not recommend (1)
they took advant ... (1)
Cleveland Water & Fire Restoration, Inc Reviews: 101. Average Rating: 4.9
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