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Review Keywords Analysis

  1. US
  2. OH
  3. Columbus
Dakota Watch Company
Dakota Watch Company
Dakota Watch Company

Dakota Watch Company

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Open  11:00 AM - 7:00 PM now
1500 Polaris Fashion Sq # 2158, #T-3 Polaris Fashion Place, Columbus, OH 43240, USA Get Directions
3.2
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ABOUT   Services Excellence Summary

The all-new Dakota CopperBack is here with our finest design yet. Our favourite thing was the 40mm stainless steel case. We included a coin bezel, reminiscent of antique watches. We wanted to make sure we wore it on our wrists. We used Copper dials, and the CopperBack insert was applied to the piece.

 

SUMMARY   Reviews Summary

The Dakota Watch Company reviews almost suggest great service, with frequent mention of the staff and particularly Nate. He's mentioned about 50 times in the reviews as being great at his job, offering excellent professionalism and kindness, and providing fast service. Customers report that they turned up without an appointment and had their battery changed in under five minutes or that Nate remedied a more complex issue and replaced the battery for less than they expected. This suggests excellent service. Some customers even say that they feel so comfortable with Nate that they exclusively return for even the smallest fixes because they trust him, which does signal that they appreciate his expertise. In all, there are over eighty of these glowing reviews that sum up several different customer visits. Guests express admiration for the warranty on the batteries and the assurance that the companies will honor their commitments. There is, nevertheless, a supposed bad review. Everything acceptable to other reviewers like education, the speed of replacing the battery and having a receipt is missing in the other one. In addition, they suppose that a demonstrable rotten customer service experience and even write it in the same actual offensive words. But the reviewers are as in need of context as the recipients when the process is as time-consuming and irritating as it. Even bad reviews suggest how the business is handling this difficult promise of fast, good customer service. This suggests that at this watch battery store, positivity is frequent, and consumers are reaching their demands. And, despite the one unpleasant experience, consumers can trust this company to help them swiftly and courteously on the most mundane of tasks, according to hundreds of good reviewers.

 

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Theresa left a 5 star review
★★★★★
On TrustAnalytica
Dec 05
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Reputation Change over time
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Pros & Cons

PROS
great service (5)
very satisfied (1)
recommend (1)
did an amazing j ... (1)
amazing job (1)
very friendly (1)
friendly and pro ... (1)
five star servic ... (1)
super helpful (1)
great vibe (1)
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Cons
rude (3)
they were closed ... (2)
terrible (2)
disappointed (2)
expensive (2)
upset (1)
terrible experie ... (1)
unprofessional (1)
not worth (1)
go somewhere els ... (1)
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Dakota Watch Company Reviews: 40. Average Rating: 3.2

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T
Theresa
I’m reaching out to let you know how much I appreciate Dinero Cooper! Through his knowledge he saved me literally hundreds of dollars! He is truly an asset to your company who deserves recognition. GIVE HIM A RAISE. He deserves it!
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Theresa left a 5 star review
★★★★★
On TrustAnalytica
1 year ago
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