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  1. US
  2. OH
  3. Columbus
Integrity Moving and Storage
Integrity Moving and Storage
Integrity Moving and Storage

Integrity Moving and Storage

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Open  8:00 AM - 5:00 PM now
2050 Corvair Blvd Unit 1, Columbus, OH 43207, USA Get Directions
4.9
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ABOUT   Services Excellence Summary

Our team of professional and courteous staff has more than three decades of experience to guarantee that your items and valuables are in good hands. We have the expertise to perform any move, no matter how specialized. We have experience in moving pianos and other large items for years. We can also help you move locally, across the city, to a new state, or even overseas. Our managers have more than 100 combined years in the moving industry, as they were previously drivers and movers. They are always available to help you through the entire moving process. Your things aren't going to be sold or subcontracted to another company. This is because the same men responsible for loading your house are in charge of unloading and operating the truck. The crew will be the same as the truck from the start to the end.

 

SUMMARY   Reviews Summary

The Organization was an overall mix of positive and negative reviews. The positive reviews mainly praised the professional staff, their ability to handle the household items with care, and wrote on the site a courteous team. These posts showed people who were glad they used the company. Some also stated they would keep using them in the future are willing to express additional positive comments. There were also positive reviews which highlighted the company's overall organization and their ability to move things with a package quickly and safely. Such reviews stated the company's ability to move their products without destroying them or delaying the customer's importation.amiliar content of the positive reviews included words like professionalism, quickness and courtesy. For instance, one review, which gave a 5-star rating, declared "The guys showed up on time, worked quickly to load and unload, and took excellent care of our items; nothing was damaged. Each member of the team was friendly and polite throughout the day." One particular review from a client named Elyse wrote, " The moving team was well organized, hardworking, efficient, and friendly. They took extra care to make sure that nothing was damaged during the move. I was concerned that not everything would fit in my new condo, but they rearranged everything in a way that made perfect sense and I had room to spare. My stress levels were cut in half! Part of the company's AS2 reviews was also negative. They mainly talked about lost or damaged items, the company's inability to respond promptly, offering to pay higher fees for damaged items, and managers' handling complaints. One review, which came from an angry customer, explained, "I had many issues with Integrity Moving. The movers lost a few boxes of mine, and when I contacted the company's manager, he told me that there was nothing they could do about it. He even suggested that they might have been stolen from my home, which made me feel uncomfortable. The rest of the hidden charges also caused my budget to spiral out of control." Another reviewer wrote, "Integrity Moving was one of the worst moving companies I have ever used. They lost two of my boxes during the move and were unwilling to compensate me for the lost items. The customer service was terrible, and the company was unwilling to take any steps to fix the situation." To finalize the moving Company's reviews generally reveal that users had mixed experiences. Overall, the average ratings received are useful for the clients because different people had different experiences. People who experienced a new and personal service will probably influence potential clients when elevating interest or steering clients away.

 

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Evan left a 5 star review
★★★★★
On TrustAnalytica
Aug 12
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Pros & Cons

PROS
recommend (29)
highly recommend ... (15)
on time (12)
very professiona ... (7)
very careful (6)
use them again (5)
easy to work wit ... (4)
will definitely ... (3)
fantastic job (2)
got the job done ... (2)
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Integrity Moving and Storage Reviews: 101. Average Rating: 4.9

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Evan
Beginning of the move seemed fine. I stayed in the living room of the old house watching and answering any questions the movers might have, as my wife was spread a bit thin running around. After the movers left the (delivery address), we started going through locating boxes, totes and bulk items, as many items were not placed in the rooms we had marked them for. First notable problem was a missing artificial Christmas three. My wife and I returned to the old address and found the tree and other boxed/marked items left behind in the basement and upstairs bedrooms. I contacted them about this and was told I would have to pay additional money to have them correct their negligence. We made calls and recruited the help of friends who were all stunned by this moving company's response to us. About 7-10 days later, I was trying to locate my hand tool box. I saw one of the movers pick it up off the living room floor and carry it out to the truck. Since so many things were placed where they weren't marked to go, this took us a couple of weeks of looking and searching. After double and triple checking, my wife and I concluded that the tool box didn't make it off the truck. When I called Integrity about this, the woman I spoke with seemed much more professional and concerned than 'Joe' did the following day when he returned my call. He was very unprofessional, extremely defensive, condescending and questioned the validity of my claim, blowing me off as he told me to file a police report. I used to work in SIU Teams as a contract investigator, and found 'Joes' attitude and demeanor towards me and this situation to be completely unconscionable. I'm now going to have to find out if my insurance will cover this theft, since there's no other solution at this point. Seems as though Joe knows that's the case for me. Makes me wonder how many others have had this happen to them. Anyway, I'm out around $1200.00 - $1500.00 in hand tools. Some of which can never be replaced.
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Evan left a 5 star review
★★★★★
On TrustAnalytica
2 years ago
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