Professional techniciansFriendly staffThorough explanationsProblem resolutionKnowledgeable techniciansInstallation qualityCustomer serviceQuick responseSystem knowledgeTimely service
About this business
50+ Years Security Intelligence to Fit Your Needs
Over 50 years of security intelligence designed for your specific requirements. We serve over 400,000 customers with home and business automation, monitoring & security systems. The Columbus Branch, situated in Westerville OH, offers mobile security services and automation to businesses and homes within a 100-mile radius throughout Central Ohio and Northern Kentucky. We are a locally owned company dedicated to the local community. We are proud to support the Lion's Club and Arts in the Alley. Secure what you love.
Secure What You Value Most
Your loved ones, possessions, and home are your most precious assets. Your home is your family. You are your house. It is impossible to always be there, but Vector Security safeguards what you cherish. Vector Security operates multiple monitoring stations, guaranteeing assistance is available the minute you need it. Use its all-in-one app to harness the power of all its devices. Experience the assurance of knowing your household and home are shielded with monitored burglar and fire alarms. It's a Vector Security for Your Dynamic Lifestyle
Reviews Summary
Jay from Vector overwhelmingly received positive feedback from customers. Each review speaks to his accountability, professionalism, and unmatched level of dedication. Customers appreciated that every service call was treated with the same urgency and care - Jay was described as treating other clients' systems as his own and is said to go above and beyond. Jay also excelled in good communication, explaining to customers every step he was taking and thoroughly answering questions. This behavior has helped build a lasting sense of trust and accountability. These traits and techs like Jay and technicians would continue to support Vector's public reputation for excellent customer service interaction. Other Technician Ben caused great joy for customer service customers. The concern was solved quickly and effectively, and the customer was taught more efficiently how to work with the vector app. The whole Vector team showed high teacher communication. As a result of these experiences, customers recommend Vector as a reliable, trustworthy security services provider.
Frequently asked questions
7 questions
What do Vector Security clients say about the work?
Clients frequently praise the professionalism and knowledge of technicians like Jay, who is noted for his exceptional customer service and ability to resolve issues efficiently. Many reviews highlight punctuality and thorough explanations during service calls.
Does Vector Security offer system upgrades, and how do clients feel about the service?
Yes, they provide upgrades such as enhancing existing security features and adding new sensors. Reviewers appreciate the care and thoroughness technicians show during upgrades, often mentioning how well they explain the new features.
Can I get technical support for my security system from Vector Security?
Yes, they offer technical support services including system diagnostics, Wi-Fi troubleshooting, and app configuration. Clients often commend the team's ability to resolve issues effectively and provide clear instructions.
How does Vector Security handle security system installations?
They provide installation services for both home and commercial security systems, as well as camera system installations. Reviewers have noted the professionalism and thoroughness of the installation team.
What maintenance services does Vector Security provide?
Vector Security offers maintenance services including routine system checks, battery replacements, and sensor calibrations. Clients appreciate the proactive approach to maintaining their security systems, ensuring everything functions optimally.
Who can I expect to assist me with my security system at Vector Security?
Technicians like Jay and Dave are frequently mentioned in reviews for their expertise and customer service. Many clients express satisfaction with their professionalism and willingness to address all questions during service visits.