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The customer reviews of Gem City Property Management are glowing. Most renters commend the landlord Mark for his kind and professional behavior. They like the firm because it is considerate and flexible. The tenants often skip payments, but the landlord still listens to their needs and expedites maintenance requests. The complaints are from renters who failed to adhere to their lease. One tenant is going through a tough time financially. The landlord explained the lease arrangement and gave the tenant extra time to move out. The rent has been lowered and the payment terms have been modified to accommodate the tenant. The kindness of the firm reigns supreme. The tenants are always grateful because they believe it is difficult to acquire a new home when evicted. The company keeps me informed about planned maintenance and pest control to make sure my kids are safe. We are buddies, and when it is my time to leave, I am sure I will still go back to the state-of-the-art home. Gem City is the best real estate management firm, with staff like Lisa, who are understanding and ready to help. Before moving in, Lisa showed me a rental property available for viewing online, and the actual house met all my needs. Before leaving the house, I contacted Mark several times, and he offered advice on the best products to use so that my deposit can be fully refunded. The firm is the best. The customer service representatives answer most of the questions one has, and they also give advice on maintenance and communication. Gem City is truly the company to beat.
