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Review Keywords Analysis

  1. US
  2. OK
  3. Oklahoma City
AutoZone Auto Parts

AutoZone Auto Parts

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Open  7:30 AM-9:00 PM now
6408 N May Ave, Oklahoma City, OK 73116, USA Get Directions
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ABOUT   Services Excellence Summary

AutoZone Oklahoma City is located at 5733 S Western Ave, which is one of our largest retail outlets in the United States. We have a large selection of new, remanufactured, and car accessory products. You can find high-quality auto parts, accessories, and DIY repair information for your car, truck, or SUV. Our Oklahoma City auto parts stores provide free battery testing, battery charging, and our Loan-A-Tool(r) Program. You can use our Fix Finder Check Engine Light tool to see the most probable cause of your engine light. This plan uses a vast database of ASE certified mechanics. To earn $20 in AutoZone rewards after five $20 or more purchases, shop online or in the store with your AutoZone rewards account. Lastly, thank you, Oklahoma City, for choosing AutoZone.

 

SUMMARY   Reviews Summary

AutoZone's reviews are largely positive, with customers highly praising the customer support and service. The reviewers expressed their pleasure training received. The workers at the shop are competent, with the majority of the experiences reported as positive. The workers are recognized by name and are helpful and knowledgeable. Michael as an example mentioned extraordinary customer support. Their assistance was more than just guiding the consumer on parts but also helping other customers and changing some of their dollars or other smaller tasks these improves customer loyalty and recommendation on the shop. Most customers were impressed by the speed of the service, maintaining all the requirements and settling the customer's worries like in one reviews when Stopping someone( probably a customer) from missing a meeting by fixing their car issue. This demonstrates an efficient run experience purchasing hotspot. The reviewer commended Michael for a new battery, which he ordered and installed. The battery was part of the store's parts inventory, but he still went an additional mile to deliver the battery and the cables as required. The electric cable installation was thoroughly completed on time but the Michael finished the review by describing And on the other side of AutoZone customer service infrastructure, examined the following areas of key areas of customer service, such as expertise and development. Another customer also affirmed and recommended other clients to have a chance to be served by other employees such as Charles, Omari and Luis. Other customer encountered scenarios at the store where were not satisfied or they had a challenge. However, the store assistants were very eager to make things right. One example is from a customer who recognized Russ for the technician's skill and also solved his battery issue, but the customer further described were also charged for nothing that is for void service charges. Paul also was commended for saving the customer money. Paul found that the car only required sufficient oil top-up until the client could replace the bottles. After this, the consumer purchased the actual bottles of oil and, Paul serviced the client in the presence of another client to speed other client's service. Another customer acknowledged the workshops to be so filled with customers, and the workers were less in number. On top of that, they were doing other things like changing other Dollar notes for a client, so The check in area to customer service was a very robust response, when dealing with customers. The client did not have to purchase additional tools to fix the issues in their car. As a whole, AutoZone's reviews are mainly positive, with customers commenting positively on the helpfulness and prompt service offered by the staff. They would like to request for others in customer support at AutoZone, with the majority of the experiences indicated.$clientasio. The workers at the shop are competent, with the majority of the experiences reported as positive. The workers at the shop are competent, as an e.

 

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Reputation Change over time
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Pros & Cons

PROS
very helpful (20)
great customer s ... (9)
super helpful (7)
helped me (7)
helpful and frie ... (5)
good service (5)
recommend (4)
very knowledgeab ... (4)
friendly and hel ... (3)
great service (3)
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Cons
rude (5)
didn't do anythi ... (1)
not helpful (1)
no help at all (1)
very uncomfortab ... (1)
rude customer se ... (1)
uncomfortable (1)
rude (1)
disrespectful (1)

AutoZone Auto Parts Reviews: 385. Average Rating: 4.4

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