Black Diamond Limo Party Bus OKC

Horrible Experience. Did not deliver what was promised. Called and emailed no response. DO NOT TRUST this company. Note Sent to Jace (Owner) and Kimberly Mgr below. I called to rent a limo to see the Christmas lights with our family. When booking I asked for a limo that could comfortably sit my 6'6" 20 yr old autistic son. I was told you had a luxury 16 person "limo bus" that would work. I explained the whole purpose of this trip was to give my son a comfortable, quiet ride and beautiful experience with family that would be not be overwhelming where we could see Christmas lights together. I was told the bus would be even better than the original limo ask because the windows were so big. When I was told about the limo bus I did ask that any strobe type lights and music be turned off. What showed up was -- a very nice driver Kim and an old converted diesel school bus without working shocks that was loud, smelled, had no AC ( or broken) and had broken windows that constantly rattled. It was a dive bus not a luxury limo bus... and looked nothing like pictures on the website. The diesel smell, and push pull of the low/no shock ride and caused 2 folks to get motion sickness. But most disheartening of this entire event, was that instead of enjoying the experience it was another event my son had to "endure". This is huge for autistic folks... they spend a lot of time having to "endure." They also avoid new experiences because they can be overwhelming. Jason has ridden in a limo before and was looking forward to this experience. I can't believe that this gift instead turned into another thing he had to "endure." 20 minutes into the ride he was asking me when it would stop. He didn't want to cause an issue for everyone else and just tried to bear it. I spent the entire 2 hours trying to hold the ratting window to lessen the noise and letting my son squeeze my hand to try to calm down. It was awful. It cost $595 for 2 hours + $80 tip to the driver who was nice and tried to make the best of it (not her fault about the bus). I could have chartered a much more comfortable van for all of us that made it easy to see the lights for half the price... but we wanted to do something extra special. You have got to know the 'bus' you sent was not even close to special and definitely not conducive to comfort, quiet or even good for Christmas light viewing. And, if you didn't have something that would work for us, you should have told me instead of taking our money. Everyone agreed to have this experience instead of Christmas presents to make this a great night for my son. Almost $700 for two hours should have given us a wonderful experience...not even close to what you delivered. I am heartbroken. I don't understand why you would do something like this. I can only believe that somewhere someone did not get the brief or did not understand the ask...even though there were multiple phone calls and texts about this. I understand every business can make a mistake. I am hoping you will show you are more than the mistake and will find a way to rectify this.