Quick repairsProblem-solvingFair pricingGreat communicationExcellent customer serviceTrustworthyPrompt responseFriendly staffKnowledgeable techniciansTimely service
About this business
Tom's Plumbing Service, Inc. has been serving the Eugene, & Springfield Oregon Areas since 1994. Our owner, Tom, has 40+ years of plumbing training and experience. The company has been around for over 50 years and is family-owned by the second generation. Our number one priority is to keep our customer’s systems running smoothly, or if they are beyond repair, we will give you sound advice about replacement. Our team of professionals is seasoned and does the job correctly the first time so you don't have to repeat it. Tom's knowledge can lead you if your tank is near the end of its lifespan. Energy-efficient water heaters are available to meet your needs.
Reviews Summary
Tom's Plumbing reviews are all positive. Many customers speak to their quick action when addressing serious plumbing issues. They see how fast they can move as crucial to changing their relationship to the client. Tom's work often seems to focus on difficult cases. And many customers feel that they can understand what he says and what he wants better. People learn a lot from the process and do what they want for their projects. Unlike other contractors, Tom resets. This means that all their projects are successful and that no overpricing or new contracts are needed. This is good for the customer but then increases consumer cost and satisfaction. Customers no longer have to wait before accepting the deal in most cases. It prevents disputes due to the influence of written contracts. Also, the work that is done will not be compromised, even if customer acceptance is not implicit. Many things are happening and all of them make the work done by Tom easy. Overall, customers are happy with Tom's performance. They also hope that their work will be extended. Due to the positivity of the customers, learned optimism seems to be affecting their work. They are sure that they can make the customer something further. This is what makes them have a lot of reviews because they satisfy customers. The idea from these reviews is that Tom is one of the few people who can make the customer happy by communicating with them and interpreting their idea. They are ready to adhere to the idea and do the job. Customers can only be happy when they feel appreciated and Tom's services seem to be the only ones that do so.
Frequently asked questions
6 questions
What do Tom's Plumbing Service clients say about the work?
Clients frequently praise the team for their friendliness, knowledge, and trustworthiness. They highlight punctuality, thorough problem-solving, and effective communication, often noting how Tom's Plumbing resolves issues that others could not.
Does Tom's Plumbing Service handle gas line installation in Eugene?
Yes, Tom's Plumbing Service offers gas line installation, along with gas leak detection and gas appliance hookup. Their expertise in these areas is reflected in customer satisfaction, particularly in handling complex installations.
Can I get a shower valve installation from Tom's Plumbing Service, and how quickly can they respond?
Yes, they offer shower valve installation and are known for their quick response times. One customer mentioned they were able to schedule an installation within a day, showcasing their commitment to timely service.
What types of drain cleaning services does Tom's Plumbing Service offer?
They provide various drain cleaning services, including sink drain cleaning, main sewer line snaking, and toilet auger service, ensuring comprehensive solutions for different drainage issues.
Who leads Tom's Plumbing Service and what is their experience?
Tom, the owner, has over 40 years of plumbing training and experience, ensuring high-quality service and expertise in all plumbing-related tasks.