SmileKrafters

Avoid this practice at ALL costs!!!! The only good thing I could say is that they fit you in quickly. But at the expense of everyone else! I need two extractions and have extreme anxiety of the dentist, which is why I was referred to a surgeon. I called on Friday, and my appointment was made for Monday. I sat there in a packed room for over an hour. I was called back, and they took x-rays. Then they walked me around the entire building and said "Oh, sorry there's actually not any rooms available, you'll need to go back to the waiting room". When I eventually was called back, I sat in the room for over 30 minutes waiting to see the DR. There was a glove on the floor by the door, bloody gauze left in the trash can, and the entire arm of the dental seat was broken off. When the doctor finally came in, he was the only person in the entire practice to have courtesy. Although he stated he was "overbooked" and was extremely quick with me. Never even looked in my mouth, and I'm not sure he even really looked at my chart. I was given an appointment for surgery the next day and was never given any pre op instructions (e.g. not to eat the night before, don't take medications the morning of, make sure you have a driver). I arrived the next morning 15 minutes early to my appointment time, like requested. After sitting there for over an hour past my appointment time (keep in mind you can't eat or drink after midnight), I began to hear other people stating their surgery was scheduled for the exact same time as mine. There was a sign on the wall stating they only had one surgeon. I asked the front desk if they really only had one surgeon and scheduled multiple people for the same time. They were extremely rude and admitted that it was true. We found out that four other patients were scheduled for 11:00 am with the same surgeon. Their response was they would be in different rooms. So, one surgeon is going to run back and forth between five rooms and hope something doesn't go seriously wrong with one of the patients? I also heard them tell multiple patients that they needed to leave and reschedule their appointment, because they don't accept their insurance on Tuesdays. Why were they scheduled on Tuesdays in the first place then??During my time in the waiting room, they sent out patients that were still loopy, drooling all over themselves, with blood on their face, crying in pain, and made them stand at the front desk. How embarrassing is that for the patient and makes the other patients waiting feel even more nervous. Needless to say, I cancelled my appointment and left with fear for my safety! This practice is rude, unprofessional, dirty, unsafe, extremely impersonal, and apparently tries to commit insurance fraud. Stay far far away!!!