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Graceland Automotive

Graceland Automotive

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1522 Preble Ave, Pittsburgh, PA 15233, USA Get Directions
4.5
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ABOUT   Services Excellence Summary

Established and owned by D'Amico in 2001, Graceland Automotive started with a typical aspiration: to create a trustworthy business in Pittsburgh on which consumers could rely for prompt and professional repairs. They have more than 2000 satisfied and real clients. You should choose Graceland among the many Pittsburgh collision centers. Our courteous and skilled team will make you feel comfortable. We treat customers with respect, the same way we would like to be treated. The best advertising for Graceland has always been its clients. We never misplaced trust because we never betrayed it. The Graceland family is a team that has maintained an excellent reputation. Major vehicle protection companies have approved Graceland as a collision center. They are also members of the Better Business Bureau and AAA. Paul D'Amico, the owner of Graceland, is a certified appraiser of damages. With over 28 years of experience in collision repair, he has viewed it all. He has worked to meet consumer replacement for auto insurance firms.

 

SUMMARY   Reviews Summary

Graceland Automotive's incredible service is evident in the reviews as the customers praise the excellent customer service and communication. They have excelled in urgent repair work and task completion speed. The customers also commend the awesome service and attention to detail, with particular emphasis on the excellent detailed interior of the car. Despite the car repair work being completed on time, all reviewers felt that the car seemed brand new. The clients also say that the company honors their verbal promises and recommends their business. The customers say that the owner is very kind and the personnel always friendly, and repeated visits are planned for all body work needs. One review recounted an insurance claim due to an accident, stating that the insurance process was made much simpler, and the vehicle was looking brand new again after the work was completed. The majority of reviewers made a referral, and the business is encouraged. The first two evaluations repeat the same thoughts. But the conversation is minor. The customer feedback is both positive and very to the point while also being repetitive. However, the reception's positivity and immediacy of the repair work surpass the redundancy. Hoenst and clear communication throughout the repair process, did a great job fixing my car! Will be recommending to others!. Simply Great to work with, I took my truck to graceland Automotive and was thrilled with the attention and service I recieved. What I thought was a difficult repair they did in just a few days, it was completed on time and they even detailed it inside and out. It looks like brand new.. Simply Great to work with, I took my truck to graceland Automotive and was thrilled with the attention and service I recieved. What I thought was a difficult repair they did in just a few days, it was completed on time and they even detailed it inside and out. It looks like brand new.. Awesome job. Great customer service._recommend! Fast, friendly service\ncons:Some of the positive reviews are more repetitive than others.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (7)
great work (5)
highly recommend ... (3)
great job (3)
recommended (2)
great people (2)
great service (2)
attention to det ... (2)
on time (2)
best customer se ... (2)
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Cons
unhelpful (1)
take my business ... (1)
disappointed (1)
rude (1)
terrible custome ... (1)
not going back (1)

Graceland Automotive Reviews: 65. Average Rating: 4.5

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