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  1. US
  2. PA
  3. Pittsburgh
REI

REI

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412 S 27th St, Pittsburgh, PA 15203, USA Get Directions
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ABOUT   Services Excellence Summary

REI’s COVID-19 protocols and policies have changed and are updated based on the latest CDC recommendations. Click here to view the Health and Safety Policy. REI Pittsburgh provides Pittsburgh, Pennsylvania, outdoor lovers with top-brand clothes and gear to hike, camp, bike, climb, and stay active. The shop's green design has earned a LEED Silver® certification from the U.S. Green Building Council. Our Pittsburgh cycle shop provides full-service solutions that will help you keep cycling the trails and streets all year. Our friendly staff will help you get ready for any adventure, whether it's riding the Three Rivers Heritage Trail in Pittsburgh or hiking the Allegheny Mountains. The South Side Riverfront Trail and Monongahela River are just a short stroll away from our establishment.

 

SUMMARY   Reviews Summary

Recreational Equipment Incorporated (REI) reviews from customers' feedback. Many shoppers appreciated the staff's high level of friendly assistance and knowledge regarding outdoor equipment. The employees were welcoming and supportive in dealing with inexperience. Most customers were excited about the store's fantastic returns policy and competitive prices, while those who signed up for the membership adored the cash back benefits. Shoppers also liked that the store had a variety of gear for them to feel comfortable while hiking and skiing for the first time. The numerous complimentary fitting services and how-to guides really helped customers go home with the right gear and peace of mind the time they decide to be on 5e hiking trail. One happy customer said, "Thank you for high quality service; I am very grateful for all the assistance provided by the staff. I will recommend this store to anyone who wants to have an exciting sports experience."

 

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Reputation Change over time
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Pros & Cons

PROS
helped me (5)
very helpful (5)
recommend (3)
great experience ... (2)
accommodating (2)
very happy (2)
helpful staff (2)
great selection (2)
highly recommend ... (2)
great staff (2)
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Cons
slow (1)
horrible (1)
waste my time (1)
such a disappoin ... (1)
rude (1)
horrible (1)

REI Reviews: 101. Average Rating: 4.5

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