Professional staffExcellent customer serviceExcellent resultsHigh-quality repairsStress-free processKnowledgeable techniciansClean vehicleRental car assistanceGreat communicationFlawless work
About this business
Family-owned and operated since 1961, J & J Auto Service is led by John Ruggiero, the second generation. The company offers comprehensive collision repair services for your vehicle. We prioritize the safety of the car before anything else. We pride ourselves on offering unparalleled customer service and the most excellent repairs your car needs. Our skilled, certified, and experienced staff work on minor and major repairs, as well as painting. We handle insurance claims on your behalf from state to finish, whatever the state.
Reviews Summary
J & J Auto received positive reviews in several aspects, with customers praising their professionalism, quality workmanship, and customer service. Many praised John and Melissa for being compassionate and helping them through the repair process every step of the way, including organizing a rental car and handling insurance matters. The company repaired vehicles like few others, often bundling the repair results a free full car wash, which makes the vehicle appear like it was bought yesterday. Many customers categorized the place as the best in the industry, with employees that are friendly, informative, and dedicated to client satisfaction. John and the rest of the team always impressed. The customers say that if they have another road accident, this is where they shall be headed next time. These people do anything to ensure that the client is happy. In conclusion, many customers highly recommend the place. They are glad that the company cleaned their cars and understood so much about insurance. High quality and genuine!
Frequently asked questions
7 questions
What do J & J Auto Service clients say about the work?
Reviewers consistently praise the exceptional quality of repairs, with many stating their vehicles looked brand new after service. They highlight the team's professionalism, communication, and attention to detail, particularly mentioning John and Melissa's support throughout the repair process.
Does J & J Auto Service handle insurance claims, and how do customers feel about that process?
Yes, they manage insurance claims from start to finish, including rental car coordination at no extra cost. Customers appreciate the seamless experience, often noting how the team kept them informed and handled everything efficiently, making the process stress-free.
What services does J & J Auto Service offer for collision repair?
They provide complete collision repair services, including Rear Bumper Repair, Front Bumper Repair, Bodywork and Dent Repair, alongside Paint Services such as Full Car Paint, Touch-Up Paint, and Paint Detailing. They also offer Insurance Claim Assistance, Detailing Services, and Maintenance Services like Oil Change and Brake Inspection.
What are the operating hours for J & J Auto Service?
Their hours are: Monday: 8:00 AM - 4:30 PM, Tuesday: 8:00 AM - 4:30 PM, Wednesday: 8:00 AM - 4:30 PM, Thursday: 8:00 AM - 4:30 PM, Friday: 8:00 AM - 4:30 PM, Saturday: Closed, Sunday: Closed.
Can I get a rental car while my vehicle is being repaired at J & J Auto Service?
Yes, they offer rental car coordination as part of their insurance claim assistance, ensuring customers have a vehicle while theirs is being repaired, all at no additional cost.
Who owns and operates J & J Auto Service?
The business has been owned and operated by the Ruggiero family since 1961, with John Ruggiero as the second generation, ensuring a legacy of expertise and customer care in auto service.