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PROVIDENCE AUTO BODY INC

Name: PROVIDENCE AUTO BODY INC
Address: Providence, US
Telephone: +14018612211
Rating: 4.3442

215 reviews

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+14018612211

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350, 350 Silver Spring St, Providence, RI 02904, USA Get Directions

auto body shops Top Car Body Shops in United States Top Car Body Shops in Rhode Island

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ABOUT Services Excellence Summary

Providence Auto Body Inc. began in 1982. John Petrarca, an auto-body industry expert with over 15 years of experience, founded Providence collision shop that year. This feature remains the major attraction for Rhode Island residents looking for the perfect car repair service because of its outstanding specifications introduced by the founder. We at Providence Auto Body are committed to providing the best possible service to ensure every customer is satisfied with the expert workmanship rendered. We handle every step of the claim process, from the beginning to the end, including repair and submission to the insurance company. This makes the process so easy, and the service is guaranteed to be a breeze. Our goal is to employ the most educated, certified, and hardworking staff who use the latest technology and equipment in every repair. All repairs are conducted according to the highest safety and quality standards. We are committed to customer satisfaction rather than the insurance corporation, which explains our A+ rating from the Better Business Bureau. Every vehicle receives the same level of care and attention to detail.

SUMMARY Reviews Summary

Providence Auto Body reflects positive feedback consistently, with the manager, owner, and staff displaying high quality customer service in each review. Reviews highlight consistent repeat business from clients because the business takes the stress of car accidents off their hands. Customers express trust in leaving their cars with Providence Auto Body because of fast response time, personal touch, and professionalism. Moreover, the end product shows a high-quality repair job and sparkling clean car interiors trim, one of them going as far as comparing it to a showroom. They'll even offer to top off the gas tank. Furthermore, several reviews highlight that they have the availability of spare car, which ensures customer's daily life and secondly, they get favors such as car being detailed and touched-up on paint which make it look brand new. Negative reviews are feedback encounters from totalled car repairs, yet they have highlighted positive behaviour—the Return rate of Providence Auto Body has witnessed numerous returns, directly attributed to the customers' best satisfaction. The first-time customers also expressed that they had a high experience and would still come back. Again, complaints are never the negative, so the company has 99% positive reviews, ensuring that the company goes above and beyond to deliver full customer satisfaction.

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Reputation Change over time

Pros & Cons

PROS

recommend (21)

highly recommend ... (8)

recommended (6)

great experience ... (5)

quality work (5)

great service (4)

great work (3)

great people (3)

very professiona ... (3)

great job (3)

Cons

rude (7)

awful (3)

poor customer se ... (3)

stay away (2)

unprofessional (2)

horrible (1)

dirty (1)

slow (1)

waste your time (1)