Professional techniciansCourteous serviceKnowledgeable staffFriendly staffQuick repairsThorough explanationsEfficient serviceAffordable pricingGreat communicationFamily business
About this business
Operating for over 50 years, Smoak’s Comfort Control is the region's most trusted name for professional and quality heating, air conditioning, indoor air, plumbing, and air quality providers. Every one of the friendly team members at Smoak’s Comfort Control is a seasoned professional. All of them have years of experience and share the same dedication to serving customers with top-quality service. The company has highly-trained and skilled HVAC technicians, plumbers, and installers. Many of the awards we have received include Trane Comfort Specialists and NATE Certified Service Professionals. We have also received the Trane South Carolina DSO Top Ten Award, Trane Volume Dealer Award, Trane Distinguished Dealer Award, and Charleston's Choice Award. The Better Business Bureau has an A+ rating. Our company is proud of the dedication and hard work that our HVAC technicians and other staff have shown customers in Charleston.
Reviews Summary
Smoak's customer reviews are overwhelmingly positive, with many people praising the professionalism and efficiency of technicians like Al, Logan, and Carleton. Several reviews highlight the company's customer-oriented approach, with customers expressing gratitude for the detailed explanations given to them and the way all questions were addressed. Smoak's HVAC technicians are often described as some of the best in Charleston because of their industry knowledge and ability to solve complex problems quickly. Customers appreciate the honest pricing and feel assured that their heating and cooling systems are in good hands. The novelty of experiencing exceptional service has long worn off. The customer's dogs and children are even part of the interaction, deepening the familial bond between them. Smoak also realizes that customers expect nothing but the best, so the company spares no effort in fulfilling it. These reviews show that customers trust Smoak's and would recommend the company to friends and family.
Frequently asked questions
7 questions
Does Smoak's Comfort Control handle emergency repairs in Charleston, and what do reviewers say about their response time?
Yes, they offer emergency services including emergency AC repair, emergency heating repair, and water line repair. Reviewers frequently mention their prompt response and professionalism during urgent situations, highlighting their ability to address issues quickly and efficiently.
What do Smoak's Comfort Control clients say about the work?
Clients often praise the team's professionalism, punctuality, and thoroughness. Specific technicians like Al and Carlton are frequently mentioned for their expertise and customer care, contributing to a positive overall experience.
What services does Smoak's Comfort Control offer?
They provide HVAC repair (AC unit repair, heating system repair, thermostat repair), HVAC installation (central AC installation, furnace installation, heat pump installation), HVAC maintenance (annual AC maintenance, furnace maintenance, duct cleaning), emergency services (emergency AC repair, emergency heating repair, water line repair), and system replacement (AC system replacement, heating system replacement, compressor replacement).
What are the operating hours for Smoak's Comfort Control?
Their hours are as follows: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
How experienced is Smoak's Comfort Control in the plumbing and HVAC industry?
Smoak's Comfort Control has over 50 years of experience in providing professional services for heating, air-conditioning, plumbing, and air quality. They employ highly-trained technicians and have received multiple awards, including the Trane Comfort Specialists designation.
Does Smoak's Comfort Control offer HVAC maintenance services?
Yes, they offer HVAC maintenance services including annual AC maintenance, furnace maintenance, and duct cleaning, which are essential for keeping systems running efficiently.