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CarMax

Name: CarMax
Address: Chattanooga, US
Telephone: +14234143500
Rating: 4.1765

102 reviews

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+14234143500

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2211 Overnite Dr, Chattanooga, TN 37421, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Tennessee

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ABOUT Services Excellence Summary

CarMax is the largest used car retailer in the United States. Our "no haggle" pricing was the first to disrupt the automotive sector. It made the demanding and dreaded activity that car buyers and sellers went through a straightforward and honest vehicle. Since then, we've redefined the customer journey. Customers can purchase on their terms, whether it's online, in-store, or a combination. Our Love Your Car guarantee pairs our adaptable approach with the leading Love Your Car guarantee in the industry, which includes 24-hour test drives and 30-day returns (up to 1500 miles). We deliver a one-of-a-kind auto-buying process unlike any you've ever encountered.

SUMMARY Reviews Summary

The majority of reviews highly approve of the customer service they have received at CarMax. Many aspects of the sales process stood out, particularly the non-negotiable pricing model, skilled staff, and effortless acquisition of new or returning cars, outlined in numerous reviews. The reviews are full of examples of satisfied clients, some of whom have been repeat customers. The service personnel, such as Willie and Patrick, were praised for their friendliness, professionalism, and ability that was above their buyers' expectations. The company's flexible test drive policy also makes buyers less stressed. CarMax is highly recommended for purchasing used vehicles. However, on other customers, the service stood out for its inability to solve mechanical issues on cars which was normal despite having conducted a pre-purchase examination on the vehicles. CarMax service is perfect for those who need a car. However, the company would improve its services by keeping its cars for mechanical issues, which would lead to increased customer loyalty. Buyers at CarMax appreciate the company's hassle-free pricing and highly rated when writing reviews. Customers' experiences are largely positive because of their understanding of price and the company's success in minimizing stress.

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Reputation Change over time

Pros & Cons

PROS

recommend (9)

very professiona ... (6)

very friendly (4)

painless (3)

very happy (3)

great customer s ... (3)

helped me (3)

highly recommend ... (2)

excellent servic ... (2)

professional and ... (2)

Cons

rude (2)

no response (1)

bad experience (1)

unhappy (1)

would not recomm ... (1)

not recommend (1)

go somewhere els ... (1)

very disappointe ... (1)

disappointed (1)

unprofessional (1)

CarMax Reviews: 102. Average Rating: 4.2

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