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Mary and Travis are natives of Kingston, TN, and have lived in South Knoxville together since high school. Mary began her nursing journey but switched to within the skincare industry after following her passion. She shifted to an esthetician at the age of 30 in 2006. While Travis started his professional life in 2000 after training as a massage therapist. He worked hard to lead to being a top therapist in one of the best Knoxville spas. In 2002, he was allocated the role of spa manager. Therefore, this equipped him with a chance to have a taste on how to run a spa business. In the next ten years, Travis combined his zeal and knowledge and led the enterprise to great heights. He strived hard as voted 22 times by four different publications as the best massage therapist in Knoxville. Their plans to establish their spa were laid down in 2013 but came to reality in 2014 when they finally signed their first Northshore lease. They wanted a spa that would fulfill the desires of their clients. The spa would be designed to offer peaceful and relaxing sessions that would allow them to run away from their daily routines for some time. The growth that they have seen in their business is beyond their expectations. Many talented therapists have been hired at their Bearden Hill location due to the growing demand for massage services. They also introduced new services to Knoxville as part of their diversification program in 2017. Longevity has been able to meet the desires of their clients and exceed some of their expectations with the progress they have made, and this gives them the confidence to control the spa industry (Longevity Massage Specialists, 2021).
 
In general, clients highly praise the facility for its overwhelming customer service, the expertise of the workers, and the whole relaxing impact from the moment you arrive until you are departing. The therapists' professionalism is another benefit because the majority of people feel that they communicate effectively to determine the source of your problems. Many users liked the additional acclaimed and planned amenities like champagne, aromatherapy, and steam showers that are accessible at the facility. There were specialized reviewers like Danielle, Mary, and Erica who had remarkable hands-on expertise, appreciated by most initiates. Most clients are comfortable and feel at home, which makes the facility more popular and welcoming. Some customers commented that the prices were fair, and they were happy with how the therapist guided them in changing posture or explaining what they were going through. The customers were giving feedback, and they were assured of quality therapy. Therefore, the users are pleased with the facility and what they want to market.