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Evernest Property Management Memphis

Evernest Property Management Memphis

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5050 Poplar Ave # 1517, Memphis, TN 38157, USA Get Directions
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ABOUT   Services Excellence Summary

Evernest was conceived in 2008 when Evernest was unable to pay its bills. Matthew Whitaker founded Evernest, a father of 30 homes he wanted and couldn't sell after the market crashed in residential real estate. Matthew Whitaker set out to find a property manager who shared his property management beliefs. Matthew founded Evernest later that year and we opened our doors, going from just one person in 2008 to 300+ members since then. Our team grows every day, and we've made it our goal to build the best property management company in the world, all while giving owners the best property management experience they can have. How do we achieve this? It's a great team and a great culture. Everything about our business relationship with tenants and owners is influenced by the company culture. This is also how we recruit new staff. Job skills are important, but not the only requirement. More importantly, we have to embrace the Evernest core values. Our corporate culture is built on our core values, and we make sure everyone sharing our values works with us. Our values are:

 

SUMMARY   Reviews Summary

Janice M. and Karen left very positive reviews for Evernest Property Management Company in Memphis, commending their remarkable customer service. Janice M. commended the Memphis team's extraordinary customer service during the challenging times of the COVID-19 pandemic while Karen voiced her gratitude and awe at the team member's commitment, Having "nothing but high praise for Karla." Most of the reviewers also mentioned that Karla provided exceptional and patient help after describing a positive interaction with her customer journey. Karla consistently thanked, and above all, excellent communication was standard through her gestures, None of the reviewers talked about negative experiences with the company. A picture of Karla emerges as someone who is exceedingly responsive and treats renters with respect, a charming blend of professional assistance and emotional support. A cultural shift has generated confidence in the customer care that the Evernest company provides. Smiling and kind people are more inclined to work by the precepts of customer care, such as being reachable and communicating well. Since they are the trustable persons who respond and make their clients satisfied, some customers have consulted more than once, thanking Evernest for their appreciation. It seems amazing experiences are recollections and prospects for long-term customer relationships that have created several repeats over the long term. Unless we forget, "thank you" is included.

 

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Randi left a 1 star review
★☆☆☆☆
On TrustAnalytica
Mar 06
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Pros & Cons

PROS
excellent custom ... (3)
great experience ... (3)
very responsive (3)
very pleasant (2)
recommend (2)
helped me (2)
very professiona ... (2)
stress free (1)
very helpful (1)
very welcoming (1)
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Cons
unprofessional (2)
not recommend (1)
waste my time (1)
rude (1)
bad experience (1)

Evernest Property Management Memphis Reviews: 82. Average Rating: 4.6

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My experience with Evernest so far has not been great. There have been issues with the house since I moved in and when you put in a maintenance request, there is not a response in a timely manner. Also, I was told and have email proof that the yard would be cleanup up before I moved in, and it was not. I sent them pictures of the limbs, branches, and sticks all over (it obviously hasn't been touched in months), and they do not care. They would rather lose a tenant than pay to have the yard done. When you try to speak to someone, you can hardly talk to anyone in the company. They do not answer the phone, emails, or get back to you in a timely manner when you leave a message either. I have had nothing but a bad experience with the company since I moved in. I already regret moving into one of their homes, and I have only been here for almost a month. I love the house, it's too bad I can't deal with the owner directly. I definitely will be moving out of here when my lease is up if not sooner. I can't pay this much money to a company I can't even trust. Believe the negative reviews. They only have good reviews mostly because they are excellent during the rental process of course and then it's like they forget you exist. BEWARE.
If you guys are promoting Belong Property Management Company on your site…. Then people should have no trust in this referral company. Belong Homes Property Management Company Are Complete Scam Artists!!!! They rip their tenants off by trying to take all of your security deposit-by trying to charge you very over excessively for minor repairs. They attempted to charge me $850 to spackle some nail holes on my wall, $650 to haul a pair of flip flops and a brick. In the end they tried to give me $750 back out of a $4,500 security deposit. Not until I sought legal counsel and going back and forth for at least a month, did I get some of the money back. When you call in and speak to the supervisors if the company, they could care less and are very rude. They don’t fix things in your home in a timely manner, if ever. I just recently didn’t renew my rental contract, due to this terrible property management company. Not because of the landlord, but because of Belong Homes. I waited 6 months to get some refrigerator parts and a new water pump for my home. My concierge Katie, sent out about ten different contractors, for the same job. For a supposed estimate.Using this simply as a stall tactic, because they didn’t want to fix the items in my home. This is why I moved out. Even when I moved, these items hadn’t been fixed. I invite you to review the BBB reviews and the Belong reviews. A lot of tenants and home owners utilizing them as their property management company, are very dis satisfied, due to the same type of things, Total scam artists!!!!
Evernest property management Purposefully let me fill out an application for a house for two hours later I received email that said it was off the market. This was hours after the business office was closed. It takes 3 to 5 days for an application to go through.. They purposefully let me waste my time and $130 just to profit of the application fee. Then, two days later after I talk to the office, and of course, Raised concern about how wrong this was. I received an email saying my application was denied because I have a Transunion score of 590. What’s funny is my Equifax score is a 664. What kind of company uses your lowest score as a means of basing your availability instead of an average of all three? A company who is capitalizing off of a struggling over inflated housing market. A company that makes untold thousands of dollars of application fees. By standing on the backs of lower middle class blue collar people like me.
J
Janice C
Hi, I am Janice C M., if this review could be 10-Star that is how I would rate Evernest Property Management Company on Poplar in Memphis, TN. The entire Memphis-Team is 10-Star and above to their customers. After and during COVID-19 Pandemic, I experienced some Nightmare scenarios, that took a financial and emotional toll on me as a landlord/property owner. All of that was bc I was trying to do things my-self. Out of my Emotional Desperation, I started searching for a Property Management Co. in Memphis and of course I started with Google. Needless to say, the customer service is beyond basic, its Extraordinary; it's beyond Excellent. I will be forever grateful, for their time commitment, and service they have rendered on my behalf. Many, many, many Thanks to Ashley L. the Director of Operations, Terez J. of Marketing and Spencer R. Team Leader, and all the Other Team Members @ Evernest Property Mgm. in Memphis. They are truly Customer Service Driven, an will go above and beyond the call of duty to get the job done. They don't just talk, they are a Team and Company that I have Experienced first-hand, who produce results and get the job done. That is their End-Game, their Goal, End of Story. The Evernest Property Management Co., in Memphis just does an Excellent Service obo of their Customers and Clients. I shall be, Forever Grateful to All of Them! Janice M.
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Randi left a 1 star review
★☆☆☆☆
On TrustAnalytica
8 months ago
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