I just moved to Memphis last February. I have 5 dogs. I brought a few of them in to this place and on the first visit, I was ok. I felt like they cared a little and my only critique would be the office could be much cleaner, but whatever... Then a while ago, I brought my puppy in for vaccines and one of my older dogs to get checked out and this visit I felt very uneasy... I had a vet who spent more time trying to upsell me on things I didn't want nor the dogs really needed, but I figured whatever and let them overcharge me as I wanted to just get out of there. This lady really gave me an uneasy feeling. I then went back for the second round of vaccines for my puppy and then today, I tried so hard to spare an hour away from work (I work 7 days and usually in before 4am and put past 6pm) as I was told if I wait until after today, I will need to start all of her shots over... Well, I was in a rush and I dropped my phone so when I arrived I realized I didn't have it, which is where my credit card is, but I had still some cash, so I figured that should cover it... Well, I didn't have almost 400 $ to pay for what I thought was just the last round of shots I already paid 5 or 6 hundred for to this point, which honestly surprised me... I asked if they would let me call in my credit card when I got home, but was told no, so then I asked for just the necessary shots to finish the vaccines and then told ok, but then it would cost more and then she started making up some line of bs. She said I could come back tomorrow, I explained even the time I took today I didn't have... Tomorrow I will be working from about 2am until most likely 8am... My next day off or fighting chance would be in November and now I'm going to have to start everything over... Crazy that I've already been there several times, they know I have 5 dogs and they know I'm crazy busy, but obviously they don't care about your dogs, only overcharging you. I have been to cheap vets (cleaner offices) and I have had a few that are insanely expensive. I have no problem spending money if they care about my dogs... This place is like going into a used car lot, and then the lack of understanding and trust with someone who could be a good (did I mention 5 dogs?) customer, but they are obviously not good people. On the hunt for a new vet, and I guess I have to put my poor pup through all new rounds of vaccines now. I hate to say it, but they're assholes (dirty ones too).
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