Progress Residential

DO NOT ENGAGE WITH PROGRESS RESIDENTIAL OR CONSERVICE UTILITY MANAGEMENT. These two companies operate in a way that is deeply concerning, and I strongly advise anyone considering them to think twice. I am beyond frustrated and angry with the level of incompetence and lack of accountability I’ve experienced. Here’s the situation: I received a utility bill from Conservice, a third-party utility billing company affiliated with Progress Residential. On this bill, there were two conflicting amounts listed—both supposedly for the same water usage. To get clarity, I contacted my local water department, Brighton Water, and asked what the actual water charges were for the month. Their numbers didn’t match either of the amounts on my Conservice bill. In fact, the Brighton Water clerk confirmed that the charges from both Progress Residential and Conservice were significantly inflated. According to them, our household’s monthly usage is generally consistent and does not reflect the inflated charges I’m being billed. I’ve called both Progress Residential and Conservice multiple times in an attempt to resolve the issue, and all they’ve done is pass the blame back and forth. Conservice tells me to speak with Progress Residential. Progress Residential tells me to speak with Conservice. Meanwhile, no one is taking responsibility, no one is providing any real answers, and worst of all—neither company will provide proof of how they’re calculating my water usage. I asked Conservice to email me the usage records so I could compare them to the Brighton Water Department’s records. Their response? “Talk to Progress Residential.” This is unacceptable. I have documentation from the local utility, and yet neither company is willing to acknowledge it or investigate the discrepancy. They are overcharging, they know it, and they refuse to correct it. This is not just poor customer service—this is a shady, unethical practice that needs to be addressed. Until this issue is resolved, I will continue to leave reviews and share my experience. Customers deserve transparency and honesty, and unfortunately, neither Progress Residential nor Conservice Utility Management is providing that. If you’re considering doing business with either of these companies—don’t. Protect yourself and your wallet. This is bad business, plain and simple.

DO NOT RENT FROM PROGRESS!!!!!!! We moved into our home on October 2, 2023. We noticed quite a few things that needed to be fixed. We let Progress know multiple times but never received any response or resolution. After the first month, my husband and I refused to pay rent for the first month until things were fixed. After noticing that, we received several calls and finally got a technician to come out and look at the issues. Since we finally had some movement, we paid rent for that month. When the technician arrived, we were informed that they didn't have the tools/supplies needed to fix the issues. They were going to order the parts and would give us a call when they received them. As of right now, we don't have a dishwater that works, crown molding in the kitchen cabinets is falling off, refrigerator does not have any drawers and only has shelves even though it is supposed to have drawers. We've had 2 technicians come out and tell us they don't have the skills or the tools needed to fix things and that they will be back when they have to tools or send someone who can fix it. (We literally had someone tell us they don't know how to fix it so they were going to go get someone who MIGHT know how). No one ever comes back. During calls to their customer support, we've had 3 people tell us that their customer service has gone out the window and that every call they get is regarding something that needs to be fix and how Progress has yet to fix it. They don't care! My husband and I have made over 50 phone calls and spent over 5 hours on the phone with them and things are still not fixed 4 months later.

No communication what so ever. I called this company literally every day checking to ensure that our documents were successfully processed and uploaded. I was assured that everything was completed. Called back and was told that our application was denied due to pay score not properly connecting to my bank to verify my income. They failed to allow me to manually send my n my documentation to prove that I had sufficient income. I was told on more than one occasion that sometimes pay score does connect with bank and that then the applicant has to send in their income verification. After being told that, I was ready to submit my documentation proving my income. Only to be told that the home had already been rented. How was the home rented if I paid a holding fee? How was the home renting if you did not allow me to send in my documentation verifying my income which was the next step? Clearly, Progressive has something against black people. If we do not fit the profile of who they want in their homes they will deny you without any justification, no apology, no nothing!!! Do not rent from them!!

Awful experience, read on. Right from square one you could tell Progress was a mess with poor internal communication, and you felt you were dealing with a huge uncaring money making machine that built into the lease many opportunities to rip you off. You will find that out at the end if you rent from Progress, don't expect to get much or any of your deposit back. We moved into a house that wasn't really clean, with a clogged dryer vent (took them a while to get that fixed) pouring lint onto the floor, a broken AC (that they could never make cool the home properly). An improperly installed shower and seat caused water to build up by the master bath window, which eventually shattered from the weight of the wet cantilever below it pulling downward (construction defect). Despite our best efforts, they demanded WE pay for the repair. Interior and exterior paint were done really poorly without prep & primer, so paint would flake off the exterior & any interior door you touched. They painted a vinyl window, and of course the paint flaked off (duh). They detached sprinkler lines before renting the house (to save maintenance work I'm sure), so the non-native plans (despite our best efforts to water them) were in sorry shape at the end. Upon leaving, we left a receipt for professional cleaning, and the house was left spotless. They shifted inspection days around and changed again at the last minute so I was not able to attend (HUGE regret on my part). They then lied, said no receipt was left, that the house was dirty, that there was interior & exterior paint damage (only where their lousy paint job flaked!). The house was left clean and ready to rent, but they still kept $1,650 out of our $2,100 deposit. From what I've found, this is just the way they operate, and they are betting the amount of money they take from you is too small for you to retain an attorney. Beware!

Terrible property management company and worst experience ever! Lived in our house for almost 2 months now and they are still ignoring our requests to fix a serious water leak that is directly above a light fixture and a fire hazard. Don't waste your time or money with this company.

My house at 7**7 Maple Grove rd, was literally struck by lightning last week (8/4/23) and we've gotten no follow up once we got someone to first come out in response to the emergency work order. The contractors from Omega Construction were nice and fixed the door frame the fire dept kicked in and wrapped the wires in the attic with electrical tape, but after that we've heard nothing else. Noone was sent to actually inspect the roof or the wiring throughout the house after it fried some of our electronics. Noone from the office has made any more contact and our hot water heater is still turned off. We had to call the fire department because it smelled like gas in the attic and they turned the gas off to the whole house. I've had nothing but issues in the 5+ years living here when it comes to getting in contact with the office and actually having service requests completed. I doubt the homeowner has even been made aware of the fact that the house was struck by lightning to begin with. I work in the maintenance department of a different property management company, and the way our service issues are handled has been pitiful.