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  2. TX
  3. Arlington
Lumio
Lumio
Lumio

Lumio

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Open  9:00 AM - 6:00 PM now
2000 E Lamar Blvd Suite 300, Arlington, TX 76006, USA Get Directions
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ABOUT   Services Excellence Summary

Lumio believes that home maintenance and improvement should be fun and worry-free. As a global leader in solar, Lumio brightens homes. Lumio technology is also involved in coordinating our nation's strained infrastructure and electrical grid. Lumio makes systems communicate, establishes scenes, optimizes services and protects – a single system for each family to secure their biggest investment, their house. Imagine independent electrical services for your home! This covers lighting, heat, air conditioning, heating, entertainment, connectivity, and much more. Your home generates its power, saves money, allows for easy electric vehicle charging, and tech updates. This contributes to environmental sustainability.

 

SUMMARY   Reviews Summary

Lumio's customers deliver enthusiastic and glowing reviews, The customer service team and installation professionals of Lumio Panels have impressed customers repeatedly. They are polite, punctual, and walk you through the process. Many positive mentions are also made by the sales team. The solar quote is reasonable, and many homes have had their electricity bills reduced since installation. Additionally, numerous reviews mention the detailed training that customers receive, which has improved the warranty and credit of Lumio in those companies. Many Lumio reviewers believe that the company is the push they needed to finally go solar. The customer service is commendable, and the financial impact on the Lumio team is beneficial. The review is full of praise, with some customers saying it is the perfect way to go solar. Many Lumio reviews speak to their at-home customer service. Kolten, Kimberly, Felicia, Carl, and Monty are some of the sales agents. The reviewers found these professionals courteous, helpful, and patient. The reviewers repeatedly mentioned how their salesperson went above and beyond to explain everything to them. The Lumio reviews reveal that this personal touch can make a big difference to the customer's feelings. One, for example, said they didn't go solar. But their salesperson made such an impression that they had to write in to show their gratitude. This is excellent customer service and sales. The Lumio reviews show how excellent the installation was on their homes. Everything was clean and quick, but the teams took the time to explain themselves to the homeowners. One reviewer warned that they would have to wait for their local energy company to approve the installation, but most still didn't have bad things to say. Addressing the review complaints is something Lumio can work on as well. But most reviewers love Lumio and would recommend them. If Lumio works on the complaints, they will continue to provide a positive experience for all their customers. However, most of Lumio's reviews are excellent. The positive experiences blur the negative experience for most reviewers. The complaints are not as numerous as the praise. But addressing them quickly is good for the company. Lumio should be proud of the reviews that most people have written about them.

 

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Natalia left a 1 star review
★☆☆☆☆
On TrustAnalytica
Mar 16
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Lumio Reviews: 105. Average Rating: 3.9

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If I could leave zero stars, I would. DO NOT USE THIS COMPANY. I have been waiting for this solar installation for 8 months now and the company seems to be more lost every time I talk to them. The customer service is horrendous. Every time I call with questions, the project manager tells me she will circle back with me and she never does unless I’m persistent about calling. She gave me her direct line that goes straight to voicemail every time I call. They incorrectly thought that my electrical panel could withstand the solar panels. They had to replace it and want me to pay. They also told me I needed to get 2 loans in order for me to finish the project, but they forgot about the second loan apparently in some transition and it caused the lenders loan to expire. In which now I have to resign loan papers. In a few days, I am going to start paying for solar panels that haven’t even been installed. I have nothing to show my accountant for this supposed tax credit and have been waiting for paperwork in order to finish my taxes for this year. They promised me certain panels but now need to change to a different panel which require more because apparently the first panel is not being supplied. They contracted a certain roofing company to replace my roof to hold the solar panels- then they switched to another company. The second company didn’t replace my skylights with the correct skylights per code and the company had the audacity to come ask me if they could come and close my skylights so that it can pass inspection and then come back and reopen the skylights. They also took down my water heater panels so that they could make space for the solar panels and promised me a hybrid water heater which I have yet to get and now the hot water at my house is limited. To be honest the list of all the wrong things this company has done could go on and on. Dont be fooled and go with someone else.
John S. Came to my home and I signed on 9/16/22. Today the system finally got connected...By the way you receive an email with directions on how to connect to solar...they do not send a tech to connect or walk you through. John the sales rep is not familiar with insurance rules in Florida which means I am now paying an additional $600 annually for insurance. I called and asked for manager to discuss my long list of issues and was told someone will get back with me....I am still waiting! Do not sign with John S. or Lumio.
Lumio (was AKE Energy when I did business with them) had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.
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Natalia left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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