Professional staffQuick responseTimely responsesAccommodating scheduleExcellent communicationKnowledgeable techniciansCustomer serviceInsurance claim assistanceEffective mitigationThorough work
About this business
When your Austin property has water or fire damage, don't wait. Contact Austin Fire & Flood for quick and successful fire and water damage repair. With our experienced and well-trained team, no crisis is too much to handle. We provide water damage restoration and cleanup, fire damage repair, smoke damage fix, odor removal, biohazard cleaning, leak detection, mold removal, and clean-up. Plus, we can repair water, mold, and fire damage. We will immediately respond and send a team of experts in 30 minutes to assess the damage and give you a cost-free estimate. Our staff can also help you discover your coverage and collaborate with your insurance provider. Call us 24/7 for assistance.
Reviews Summary
Many customers have praised the services provided by Austin Fire and Flood company. They not only described the services as outstanding but said that they are professional, reliable and accommodating to the customer's preferences. Similarly, they are always saying that family and business emergencies should never leave homeowners and businesspersons confused. Robin and her team are nice people who handle the situation better. They responded to my water damage calls promptly. Different customers thanked Robin and mentioned her name because of the excellent job she did on their property. She also opened the line of communication, making them feel at ease talking to them when an emergency hits. Robin's bid was also better and comprehensive in regard to other companies with quotes at a low ball. I have used them for months, and they still do that job as soon as possible. I recommend them to the next 1000 years.
Frequently asked questions
7 questions
What do Austin Fire and Flood clients say about the work?
Clients frequently praise the professionalism and responsiveness of the team, particularly Robin and Ashton. Reviewers highlight their effective communication, timely responses, and thorough work during water damage restoration, making the process smoother during stressful times.
Does Austin Fire and Flood provide emergency water damage restoration services in Austin?
Yes, they offer emergency water damage restoration services, responding within 30 minutes of a call. Reviewers commend their quick arrival and efficient handling of urgent situations, ensuring minimal disruption to homes and businesses.
What services does Austin Fire and Flood offer for fire damage restoration?
They provide fire damage restoration services including soot removal, smoke odor removal, and reconstruction services. Additionally, they handle water extraction, content packout, and general cleaning services to restore properties effectively.
Can I get help with insurance claims through Austin Fire and Flood?
Yes, they assist with insurance claims by providing claim documentation, coordinating with insurers, and following up on claims. Reviewers appreciate their transparency and support during the claims process, making it easier for clients.
What are the operating hours for Austin Fire and Flood?
Austin Fire and Flood operates 24 hours a day, seven days a week. Their hours are Monday: 00:00-23:59, Tuesday: 00:00-23:59, Wednesday: 00:00-23:59, Thursday: 00:00-23:59, Friday: 00:00-23:59, Saturday: 00:00-23:59, Sunday: 00:00-23:59.
How does Austin Fire and Flood handle mold removal?
They offer mold removal and cleanup services as part of their water damage mitigation efforts. Clients have noted their thorough approach in preventing mold growth after water damage incidents, ensuring a safe environment.