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Bernard Watch Co.

Name: Bernard Watch Co.
Address: Austin, US
Telephone: +15123422285
Rating: 4.703

101 reviews

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+15123422285

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3834 Spicewood Springs Rd #201, Austin, TX 78759, USA Get Directions

watch store Best Watch Stores in United States Best Watch Stores in Texas

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ABOUT Services Excellence Summary

Bernard Watch Co. has the most visited online store for you to buy new and pre-owned watches. We have been buying, selling, and trading watches since 1990. We have been online since 1996. Our infancy online, well-established status, and professional and more friendly behavior set us apart from other companies. We are one of the oldest and largest online watch sellers. We buy, sell, and trade fine Swiss watches like Omega, Panerai, Breitling, and other brands. Our business is mainly online and we only see local customers. You can contact us by phone, text, or our website to see our watches in person or talk about trade-ins.

SUMMARY Reviews Summary

Customers are overwhelmingly satisfied with Bernard Watch Co., thanking the company for its exceptional customer service. Bernard Watch's team, most notably Jeff and PJ, have been praised by one customer for their professionalism and attention to detail, as well as for their many years of experience. However, some reviews indicate that the website could be improved for a better virtual customer experience. The enthusiasm and skill of the company's specialists ensure a smooth transaction. Customers examine Bernard's collection of high-end watches and engage in open communication. The transactions are completed quickly, and online sales are seamless. In-person consignments are the norm for local clients. The experience gives confidence and tends to be less risky. Many new clients have already scheduled to return to Bernard. Many customers leave reviews to note that they would recommend Bernard for unique selection, service, and comfort. The most frequently mentioned elements in buyer reviews (1) include excellent communication, (2) professionalism, (3) rapid payment, and (4) flexibility with their items. Customers who have purchased from Bernard appear to be satisfied. One customer stated that the piece was as described and that purchasing from Bernard Watch was a pleasant and easy-going transaction. Another praised Bernard for always being willing to work with them to provide a better and unique experience.

Aaron left a 1 star review

★☆☆☆☆

On TrustAnalytica

Aug 01

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Reputation Change over time

Pros & Cons

PROS

recommend (24)

highly recommend ... (17)

very professiona ... (10)

fair price (6)

recommended (4)

very happy (3)

great service (3)

highly recommend ... (2)

high quality (2)

excellent experi ... (2)

Cons

worst experience ... (1)

disappointed (1)

so disappointed (1)

worst experience ... (1)

waste your time (1)

unprofessional (1)

Bernard Watch Co. Reviews: 101. Average Rating: 4.7

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Reviews (1) Google Reviews (100)

Aaron

on Trustanalytica

Fix negative reputation Fix negative reputation

Purchased a watch, which needed to be held at a FedEx location due to theft issues at my residence. PJ got wind of this after the hold order and stole the package after delivery. Package has allegedly been rerouted back to Austin, but FedEx has no record. PJ refuses to give me my $6k back until the watch is "returned" to them, despite it never leaving FedEx's possession. Stay far away from this company. They're extraordinarily unprofessional and delusional.