Finley’s Barbershop

Finley's Hair Company is a barbershop located in Austin, TX. Their objective is to modernize the traditional barbershop experience while preserving its charm and character. Finley's Specializes in Classic Cut and Style, Straight Razor Shaves and Undiluted Coloring. Beard & Mustache Trim and Facials are included on their Coloring Services. Personalized and meticulously crafted barbering requires a high level of commitment, and they are dedicated to doing it right. They are positive that you will feel at ease as soon as you walk in the front door, and they are dedicated to altering the way you view grooming. Finley's is an "New Kind Of Old-Fashioned Barbershop."

Reviews indicate that the shop is excellent and the staff is professional and diligent. Long-time customer comments with excitement because they discovered a stylist who gives them precisely the cut and beard shape they want. Ashley receives the most praise, mentioning she is personable, fast, and does an excellent job, and Mendy also gets some positive feedback. The human touch is necessary, and results-oriented services are also high, with customers loving Prompt service, online booking, and the unique massage chair. The overwhelming consensus is the shop an excellent place to have their hair cut and shaped and a clean environment. Staff have an excellent ability to interpret customer expectations, providing several new customers returning signals. The atmosphere is natural, suggesting customers with positive energy enter the shop. They note that the shop makes them feel good before they get their haircuts and even better after. The men spa concept does not imply a high-quality finish, but the excellent customer service shows the shop is results-oriented. Thus, the shop deserves the business. One major concern to consider with Finley's is Mark's behavior. Most of the clients said, "Mark is the best." This means that his services sought after by almost all customers. These positive comments may make existing clients feel lucky, but new clients are likely to feel like they just joined at the privilege moment. This is a sign of a weak communication and collaboration situation with the management, which allows the old clients to book all appointment slots. Clients give a cl signal of the weak system. The exciting staff has various insights that Finley's is happy to have solved. This means that a customer who saves on the first day will probably make a subsequent appointment, which will help the company maximize its profit experiencing surprising demand on his second visit. This leads to more sales, hence more profits. This is a systemic challenge for Finley's. Management should be proud of having an engaged staff that they should use appropriately to ensure the customer benefits.