Furniture Mall of Texas

I loved my in-store experience, but everything after that was truly awful. The sales staff was patient with me, helpful, and really attentive. It was awesome. Then came the delivery... My coffee table was really badly damaged, the dining room table, as well as the chairs, had small scratches all over them with a long deep scratch on the top surface of the table, one of the drawers was broken on the bottom right in the dresser, one of the lamps was missing a ring that attaches the lampshade to the lamp, and it took 3-4 months to get my king bed frame. Someone came out about 3-4 weeks later to try and repair the furniture and obviously he could not. He told me someone would be in contact, but another 3-4 weeks passed with no call or contact. I called in and was given Jenna's direct number. Jenna told me the furniture was being ordered. When the king bed frame arrived about 2 months after the other furniture it was missing the 2 support rails that hold up the flat piece of wood that goes under the bed. Now I've been stuck with furniture in my master bedroom that I cannot use for nearly 4-6 months. The delivery team left my king bed on its side blocking my bathroom, said someone would call me in a few minutes to discuss the missing pieces, and told me they would return to finish the job. No one called and no one came back which left me by myself to try and maneuver this massive mattress so I could simply brush my teeth. Then the next day no one called so I had to call them. Then I found that they didn't use all of the screws on the desk they built and I could even see screws half in half out of their pilot holes. I don't want to think about the rest of the furniture where the screws are hidden from sight. I called and asked for a manager, but no one called me back. This happened three times in 1 day when I was told someone would call me back and no one did. Then delivery came while I was out without any warning to deliver the missing pieces so I had to build the bed which I paid to have made for me because they couldn't get into my home to finish the build, and couldn't wait for me. This could easily have been figured out with the bare minimum of communication. I called Jenna's direct number later that day and she gave me a 10% refund given all of the issues. After such a stellar in-store experience I was appalled by how bad the service was afterward. It was problem after problem after problem with no accountability. The multiple issues with delivery happened nearly every time they came out which leads me to believe that this part of the business is not being overseen well. I would not recommend your store to anyone. The only time things were made "right" was after I had called nearly a dozen times to get someone to talk to me about it and no manager ever contacted me. The ball was dropped at least 4 times and no manager call? No call to try and make things right? I was gonna leave this be until I noticed my custom couch they built started creaking and sounding like wood was breaking. Turns out that the delivery team did not install one of the legs under the couch and now I have a broken frame piece in the middle of my brand-new couch. If you have read this far don't buy from them unless you are doing your own installation and transporting it yourself.