PuroClean Property Savers serves the greater Austin area, providing emergency restoration services. We are committed to ensuring your safety and welfare. Our team is available to you 24 hours a day, 7 days a week, including holidays. Buda, Cedar Creek, and Cedar Park as well as Del Valle, Dripping Springs, and Elgin are among the Austin region's communities. We can help you with any insurance questions you have. It takes 60 minutes, on average, for us to arrive at the site. PuroClean Property Savers has certifications in water, fire, and biohazard mitigation as well as mold remediation. We are dedicated to high-quality work and won't mark a project as complete until it has been checked against PuroClean standards.
Reviews Summary
The majority of the reviews provide overwhelming praise for Israel de la Vara and his PuroClean team for their work on numerous water damage and mold remediation projects. Many reviewers specially mentioned Israel as being professional, prompt, and honest in their dealings with the jobs. The customers approve of their work as recommending them to others. The company was rated as courteous, dependable, and also did an excellent job. Also, they worked side by side with the customers and their insurance companies on the operation's different stages maintaining the customers' comfort throughout the difficult process. Customer assurance and satisfaction were crucial to the restoration, which was visible in the comments. Some of the service highlights included daily communication with scheduling calls, a high level of attention to detail, and comprehensive walk-throughs. The ability to calm clients during what could be a stressful experience was also valued. Very few clients criticized Israel and PuroClean; the most of the few were dissatisfied with something were happy with the whole service. Customers had remarkable projects finishing on schedule and within the agreed-upon terms. PuroClean's fast turnaround in the handling of extreme situations such as a serious water leak from the AC or a new condo flooding was noted too.
The breadth of potential disaster areas, such as fire damage and mold, which can accompany water damage, makes PuroClean a trusted one-stop shop for all cleaning jobs. Israel De La Vara's emotional service that the team provides to the clients during the stressful project was seen as a big pro by the clients. Both contractors and customers highly recommend PuroClean and have responded positively to its process because of its kindness, quality of service, and dependability.
Frequently asked questions
7 questions
Does PuroClean Property Savers provide emergency restoration services in Austin, and how quickly do they respond?
Yes, they offer emergency restoration services 24/7 throughout Austin, with a typical on-site time of 60 minutes after a call. Reviewers have praised their prompt response during urgent situations.
What do clients say about the quality of work done by PuroClean Property Savers?
Clients frequently highlight the professionalism, attention to detail, and thoroughness of Israel and his team. Many reviews commend their ability to handle complex situations effectively and leave the premises clean after the job is done.
What specific services does PuroClean Property Savers offer for water damage restoration?
They provide Water Damage Restoration services, including Water Extraction, Drying and Dehumidification, and Restoration and Repairs. Additionally, they offer Mold Remediation and Fire Damage Restoration services.
Can I expect help with insurance questions when working with PuroClean Property Savers?
Yes, they assist clients with any insurance questions related to restoration services, ensuring a smoother process during recovery from damage.
What are the hours of operation for PuroClean Property Savers?
Their hours are as follows: Monday: 00:00-23:59 | Tuesday: 00:00-23:59 | Wednesday: 00:00-23:59 | Thursday: 00:00-23:59 | Friday: 00:00-23:59 | Saturday: 00:00-23:59 | Sunday: 00:00-23:59.
How does PuroClean Property Savers handle mold remediation?
They offer Mold Remediation services, including Mold Inspection, Mold Removal, and Post-Remediation Verification. Clients have noted their thoroughness and professionalism during such projects.