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  3. Austin
Sun & Ski Sports

Sun & Ski Sports

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Open  10:00 AM-8:00 PM now
2438 W Anderson Ln., Austin, TX 78757, USA Get Directions
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ABOUT   Services Excellence Summary

Houston's Premier Bike Shop & Sporting Goods Store. - Sun & Ski Sports is the leader in quality, professional advice, and expert guidance for bicycles, skates, and skis. Our Houston Galleria Texas store is located just off Westheimer Road. We specialize in sports equipment and gear for any adventure you have planned. Our friendly staff has the experience to help you select the perfect bike, pick out technical clothing for cycling, and keep your skis tuned. Visit Sun & Ski Sports Houston on Westheimer at Fountainview & Voss! Barry Goldware - Outdoors Enthusiast Barry Goldware founded Tennis and Ski Warehouse as a new sports company from the Midwest. He was a businessman looking to exploit a winter clothing market and saw the potential. He was an avid skier and decided to move his business to Houston, Texas, in July 1980, to establish Sun & Ski Sports. The company has grown to 18 stores that sold products for six sports by September 2006. Barry was like many other businessmen who always tried new things. Sun & Ski Sports launched sunandski.com in the same year.

 

SUMMARY   Reviews Summary

The reviews on Sun and Ski Sport unanimously extol the knowledge and friendliness of its staff. Beyond demonstrating Craig's prowess in biking, client assessments concluded that he exhibits an unwavering dedication to satisfying the customers. There were numerous accounts of how Craig goes the extra mile to guarantee that his customers' products match their biking habits. Craig invests time with clients to understand their cycling experience and match them with the correct bike, and many other reviewers affirm this. This has resulted in positive shopping experiences for clients both first-time buyers and those who are more experienced, as both groups mention in their reviews that there are enough assortments of products to match the customer's needs. Other staff have not been left out either as they have received mentions that the customer service is excellent. One common sentiment is that the store houses a wide variety of successful products that cater to outdoor athletes and subsequent browsing experiences. The reviews confirm that the store is worth visiting for these reasons and adds that it has a touch of the local market, resulting in a cultural shopping environment. Although customer reviews recommend this sport shop mostly for biking, the information evident in this study suggests that other sections are popular. In conclusion, visiting a Sun and Ski Sport store comes with the reassurance that you are dealing with the best and most knowledgeable people in the biking world. This information is essential for first-time buyers, as the reviews illustrate that most customers actually had pathways that couldn't be found when they decided on Craig from the start, which made their shopping experience much superior.

 

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Josh left a 1 star review
★☆☆☆☆
On TrustAnalytica
Mar 01
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helped me (7)
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extremely helpfu ... (4)
super knowledgea ... (4)
very helpful (4)
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rude (2)
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Sun & Ski Sports Reviews: 102. Average Rating: 4.1

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My experience with Sun & Ski Sports was nothing short of a nightmare, an ordeal that not only cost me time and money but also robbed me of precious moments on the slopes. It all started when I entrusted them with my skis for a routine tuning, expecting professionalism and expertise. Instead, I was met with a series of calamitous events that seemed ripped from a poorly scripted comedy, were it not for the real money lost, frustration, and inconvenience caused. Firstly, my skis became the shop's personal rendition of a disappearing act, repeatedly lost and subject to an ever-extending series of promised deadlines that turned a few weeks' wait into a months-long saga. When my skis finally did reappear, they were broken by the person doing the tuning, a testament to what can only be described as complete incompetence on the shop's part. In brief moments of accountability, Sun & Ski Sports acknowledged their fault three separate times, promising replacement skis and covering rental costs for my upcoming trip. Yet, these promises were as hollow as their apologies, quickly retracted in a dizzying cycle of acknowledgment and backtracking that left me both bewildered and ski-less for my upcoming trip and the long-term. Throughout this ordeal, Sun & Ski Sports exhibited an alternating penchant for blaming me, despite an inspection and clear conclusion from another ski location confirming that the fault lay entirely with Sun & Ski Sports. My attempts to resolve the situation were met with gaslighting, as I was subjected to lengthy diatribes about the perils of working on old skis—a point rendered moot when it was finally repeatedly admitted that my skis were neither old nor listed as unworkable. Each interaction, whether over the phone or in person, was a masterclass in wasted time, often exceeding 45 minutes with not a hint of apology or genuine remorse. The lack of accountability and professionalism was staggering, leaving me to question how a business so devoid of customer service and competence could continue to operate. For those seeking ski services, I implore you to consider alternatives. I know I will never go to Sun & Ski Sports again and risk them causing more than a thousand dollars in loss once again. In sum, Sun & Ski Sports not only failed to provide the basic services they advertised but managed to break my great condition skis and exacerbate the situation at every turn through a combination of incompetence, dishonesty, and a disheartening disregard for customer service. I cannot recommend strongly enough that potential customers look elsewhere for their ski needs; hopefully elsewhere people will be treated with the respect and professionalism they deserve.
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Josh left a 1 star review
★☆☆☆☆
On TrustAnalytica
8 months ago
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