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CarMax

Name: CarMax
Address: Denton, US
Telephone: +19403043950
Rating: 3.9608

102 reviews

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+19403043950

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4200 S Interstate 35 E, Denton, TX 76210, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Texas

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ABOUT Services Excellence Summary

CarMax: CarMax is the No. 1 used car retailer in America because of its dedication to excellence and commitment to innovative customer experiences. CarMax revolutionized the automotive industry with its "no haggle" pricing. This concept changed the stressful, dreaded car-buying or selling process into an open, clear-cut event that everyone deserves. We're nowhere near finished. We keep setting the industry's standards for customer service on a daily basis. Buy on your own terms. No matter what, you can either buy a car online, at the dealership, or both. With our Love Your Car guarantee (read more), we pair our flexible approach with the most generous guarantee in the sector. This includes 24-hour test-drives and up to 1500 miles returned within 30 days. CarMax offers a novel car-buying experience unlike anything you've ever seen.

SUMMARY Reviews Summary

Thank you for summarizing the reviews from consumers. CarMax has a good overall rating, with many satisfied customers. They responded positively to the top-notch customer service. Many noted employees such as Frank Mitchell, Ritchie, Alicia, and Maria who helped them smoothly navigate the process. The staff's friendliness, patience, and professionalism stood out. They had good reviews of the smaller, less intimidating location near the reviewer, often with positive reviews. Many experienced car buyers were relieved when the team drove their car to an adaptive equipment location, or expecting to get a good deal for their vehicle. There were minor technical difficulties, but they did not provide significant trouble. Most reviews raved about the store's policies, such as haggle-free pricing. We also collected personal service, as in Alicia's detailed instructions on a call to bother the buyer's anxious parents' questions. Many will return, and overall, the reviews were excellent.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (10)

helped me (4)

highly recommend ... (3)

very helpful (3)

great experience ... (2)

very happy (2)

absolutely recom ... (2)

experience was g ... (2)

fair price (2)

very professiona ... (2)

Cons

horrible (2)

not recommend (2)

disappointed (2)

horrible (1)

would not recomm ... (1)

pricey (1)

so disappointed (1)

expensive (1)

not satisfied (1)

poor customer se ... (1)

CarMax Reviews: 102. Average Rating: 4.0

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