Claire's

My daughter and I went to the Claire’s inside Westgate Mall in Spartanburg, SC about 2 weeks ago. We purchased 3 necklace/earring/bracelet sets for an upcoming pageant. We weren’t completely satisfied with any of the 3, but pageant date was closing in on me, and I had to have some jewelry. But I intended to continue to search other stores for that “perfect piece” that would complement the dress. The total was $80 and some change. I paid with cash. At the time of purchase, I asked the manager about their return policy due to my continued search. She stated, “ Returns are accepted within 30 days of purchase for the exact currency used at checkout.” She also told me that she would have to be the one to complete my return since I paid with cash. Receipt is necessary for all returns. She said to just call the store to ensure her presence if returned. I ended up purchasing the set she wore in pageant at JCP. I live about 25 miles from mall location, and it’s not on my daily route or near it. I called the store for 3 days in a row. No one ever answered. OnThursday Feb 2, 2023, at 3:30 pm the manager finally answered when I called to ensure she would be there to make the return. She informed me that she would be leaving at 5pm. She said she remembered the purchase and her having to complete the possible return due to payment method being cash. I rushed around and walked into Claire’s at 4:55pm. I was unwelcomed by the rudest retail associate I have ever dealt with. With attitude fully engaged she exclaimed the manager was not there. “She had to make a “run”. “She told me you were coming!” Then she picks up the phone calling the manager and says,” She is here!” Rude lady then proceeds to tell me I’m basically SOL cause they haven’t taken in $80 in cash sales that day. Telling me I will just have to come back another day. I let her know that was not going to work for me since I called in advance and announced my arrival time. I had my receipt, only 1 week after purchase date and all items were unused just as the day of purchase. To make a long poor customer service experience concise; the result was the manager finally returning to the store and putting my refund on one of my debit cards for me. I agreed to this currency form due to the avoidance of even more time and resources being wasted if I had to return to the store another day for my cash refund. It’s Sat Feb 4 and refund is still showing pending in my account. 24hrs is the extent of such transactions posting in the past in that account. I called the store today. You guessed it. No one answered. I will never under any circumstances purchase anything from this company or it’s affiliates. I fully met and exceeded all return requirements as well as all other stipulations verbally implemented in regards to obtaining my return. Far more hassle and headache for a store full of over priced bubble gum machine jewelry. Options are very minimal around this location but I will do without before ever making this same mistake twice.