Professional staffHonest diagnosticsFair pricingCourteous attentionFriendly staffExcellent serviceTrustworthy serviceExcellent communicationQuick turnaroundExemplary business ethics
About this business
Jay's Automotive - Lomaland: the preventive maintenance, engine light trouble, brakes and oil changes as well as diagnostics. We advance the concept of "creating customers" and are a company you can trust to do what's right for you. Jay's Automotive was established in 1976. Juan Jimenez Sr. started Jay's Automotive in 1976. Jay's Automotive was founded in 1976 by Juan Jimenez Sr. He started as a Thunderbird gas station and used car lot. Since the gasoline pumps were costly and with the oil crisis, business was hard. Small stations could not continue to operate gasoline pumps in the late 70's. Also, high-interest rates almost killed any newly established used car company. So, Jimenez began to do minor auto repairs and oil changes. Juan Jimenez's company quickly became a household name due to his great customer service, attention to detail, and loyal customer base. In 1984, he opened another store at 941 Lomaland. Today, both establishments strive and are two of the premier car repairs in El Paso. Visit 941 Lomaland location or 7383 Alameda to experience their excellent customer service and auto repair services. To enjoy the best El Paso car service, contact us or make an appointment.
Reviews Summary
Reviewers widely praised Jay's Automotive, calling the staff professional, honest, and helpful while providing superb customer service and communication. They stated that they had taken multiple cars there multiple times and were satisfied with the work and pricing, the review also said that they checked out cars when they were buying a car and helped with vehicle upkeep. Furthermore, Jay's Automotive gave their customers the confidence that their repairs would success and that their warranties prohibited them from spending big money that they did not have to. The AAA certification and excellent customer service helped Jay's Automotive stand out as a trustworthy, reliable, and supportive partner for automobile owners.HELPS AUTO BUYER.
Frequently asked questions
7 questions
What do Jay's Automotive clients say about the work?
Clients frequently praise the professionalism and honesty of the staff, including specific mentions of Sam and Johnny. They highlight excellent communication, timely service, and a clean facility, reinforcing the trust and reliability of the shop.
Does Jay's Automotive handle brake repairs in El Paso, and how do customers feel about their service?
Yes, they offer brake repair services. Customers appreciate the honesty of the team, with one reviewer noting they were told their brakes still had life left, showcasing the integrity of the service provided.
Can I get a vehicle inspection at Jay's Automotive, and what do customers say about their inspection process?
Yes, they provide vehicle inspections, including emissions and safety tests. Reviewers commend the thoroughness of their inspections and the clear communication regarding findings, which enhances customer confidence.
Does Jay's Automotive offer preventive maintenance services, and what do clients think about their quality?
Yes, they provide preventive maintenance services, including oil changes and fluid flushes. Customers have reported satisfaction with the quality of these services, often returning for regular maintenance.
How does Jay's Automotive handle diagnostic services, and what feedback do they receive?
They offer diagnostic services to identify vehicle issues. Customers appreciate the detailed explanations and transparency during the diagnostic process, often noting the team's commitment to keeping them informed.
What types of repair services does Jay's Automotive provide?
Jay's Automotive offers a range of repair services, including heater core replacement, gasket replacement, and fuel line repair. Their attention to detail and quality of work are frequently highlighted by satisfied customers.