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  1. US
  2. TX
  3. El Paso
Town Square Mortgage, El Paso, TX
Town Square Mortgage, El Paso, TX

Town Square Mortgage, El Paso, TX

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1344 N Zaragoza Rd Suite A, El Paso, TX 79936, USA Get Directions
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ABOUT   Services Excellence Summary

Committed to our clients, we at Town Square Mortgage strive to offer exceptional service. My responsibility is to serve as your loan officer, working with you closely to identify the right mortgage loan. My target is to create a transaction that is fast and straightforward for the largest purchase of your life. To meet my customers' requirements, I communicate effectively and offer excellent customer service. My primary objective is to develop enduring relationships with my customers as it helps in giving customers quality services. Also, as your local lender, Town Square Mortgage of El Paso, San Antonio, and surrounding areas services all loan aspects. Local processing makes your loan quicker and more customized to your requirements. Our aim is to deliver tailored service and individualized attention to all our clients. You will never experience any automated process. You can call me or use the tools on the website to communicate with me.

 

SUMMARY   Reviews Summary

Customers who used its services recommended Town Square Mortgage for its excellent customer service and smooth process. Customers commended Gracie Estep for her professionalism and expertise in managing the company’s mortgage experience, and several who had been turned down by other lenders were finally able to close a real estate investment with Gracie. Both the leadership team and the workforce commonly had excellent customer service levels. Town Square’s Gracie, Norma Flores, and their team were described as easy to reach and incredibly communicative. Handling transitions, replying to messages, and asking for support were all to the required standard. The lender also provides a streamlined digital platform that makes uploading and signing documents a breeze. Starting from turning in documents to final closing, most individuals had a loan up and running in less than a month. With Town Square, clients were guided through the challenges of financing their new homes while maintaining good spirits. And it also has a lot of highly experienced staff. In their current market environment, clients said they regularly got the best rates possible. Customers underlined the human aspect among Town Square’s marketing advantages; the team was marked by their positive attitudes and encouragement. Highly likely to refer friends and family; the company experienced in supporting home buyers with varied requirements and providing a tailored service. A lot of consumer resources were dedicated to communique-ing these sentiments, with many declaring their good life changed by the experience.

 

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Pros & Cons

PROS
very helpful (5)
recommend (3)
amazing experien ... (2)
highly recommend ... (2)
absolutely the b ... (1)
extremely knowle ... (1)
stress free (1)
helpful and frie ... (1)
very professiona ... (1)
professional and ... (1)
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Cons
unprofessional (1)

Town Square Mortgage, El Paso, TX Reviews: 56. Average Rating: 4.9

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There are so many great reviews but unfortunately, I did not have the best service, I was lied to. The Property had a lien and the loan officer knew of this, they failed to mention it after the first title company( Lone Star Title) notified Town Square Mortgage about the lien, so they moved to a different title company (Sierra Title) the title company notified them of this and the closing date changed due to the lien. They were willing to process the loan knowing the property had a loan. I notified Gracie Estep ( branch manager) that this was wrong and that I was going to work with a different mortgage company. She responded, "I am really sorry to hear about your experience. I completely understand and should you change your mind, I would have happy to assist you". As a branch manager I think what occurred is unprofessional. It is a shame I was not part of the 5 stars.
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