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1st Choice Air Solutions
1st Choice Air Solutions
1st Choice Air Solutions

1st Choice Air Solutions

102 reviews
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+18174351631
Open  00:00-23:59 now
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2851 Tinsley Ln, Fort Worth, TX 76179, USA Get Directions
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ABOUT   Services Excellence Summary

Call 1st Choice Air Solutions at (817)264-7709 for honest, professional help. Don't let Fort Worth's unpredictable weather rob you of your home comfort. A brief inspection or repair may be all that's needed to keep your home welcoming and safe. When the weather suddenly changes and you're left without heating or air conditioning, it can be frustrating. You can always rely on 1st Choice Air Solutions to keep your household or company operating smoothly. Our HVAC professionals are here to help 24 hours a day, seven days a week, no matter what the weather brings.

 

SUMMARY   Reviews Summary

Reviews indicate that 1st Choice Air Solutions has outstanding service. Customers often note their technicians' professionalism and helpfulness, with some testimonials commending Robert, Robby, Caleb, and Patrick specifically. It is clear that customers appreciate the team's knowledge and friendliness. The follow-up and customer service are top-notch according to some clients; the staff effectively communicates the issues and steps in repairs, they explain next steps thoroughly until the customer understands. From scheduling to service, the etiquette and professionalism are top-notch. Customer reviews cite punctual and well-educated technicians who work in uncomfortable conditions. This overall professionalism wins over new customers and continues to sell to repeat clients. Customers' favorite part is the technicians' education and explanation of issues, features, and repairs. Many positive reviews suggest that it is an honest and approachable company that they would recommend to others.

 

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Valkyrie left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jul 27
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Pros & Cons

PROS
very professiona ... (14)
recommend (11)
on time (9)
great service (8)
great job (6)
very knowledgeab ... (5)
highly recommend ... (5)
very happy (4)
professional and ... (3)
great company (3)
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Cons
unprofessional (1)

1st Choice Air Solutions Reviews: 102. Average Rating: 4.9

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V
Valkyrie
on Trustanalytica
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I WOULDN'T WISH THESE SCAMMERS ON MY WORST ENEMY! We've had issues with our system every year since we bought it from these guys in 2019. We have a 10-year service warranty that the company is refusing to honor. We tried to call again to get service since our brand-new system is not cooling in this 100+ degree weather, and they claim they aren't available to come out for another 16 days!!! I called back as a different customer, and was given a service day of 7 days out. Both are unacceptable and dangerous in this weather, so I had someone else call for the exact same thing (all within a 2-hour window), and they were told someone could be there tonight for service.!!!! Like I said, SCAMMERS. The owners are also EXTREMELY unprofessional when anyone questions the quality of their work or leaves a negative review. They will go as far as attacking them on these posts instead trying to solve the problems they created in the first place. I guess at this point I just have to report them and take legal action since they are unwilling to honor our agreement.
C
C
on Trustanalytica
Fix negative reputation Fix negative reputation
1st choice came out to do an estimate for completing my air conditioning system in a new build house. When the estimate was received, it didn't match our system and didn't give a proper breakdown of the charges; which was over $4k. It mostly stated charges for warranties, which I was told over the phone they wouldn't be able to provide due to their not furishing the system and materials. I sent an email back to them requesting a proper estimate with a breakdown of the charges, and let them know the system and other details stated on the estimate were incorrect. My other request is if they could not provide this, I would need a refund of the $129.00 they charged me for the estimate. I have a crazy busy schedule, and was allowing ample time for the company to respond; they did not. I had to hire another company to come out and do another estimate; they gave a proper breakdown of what needed to be done and the costs, so I hired them.1st Choice is refusing to refund the charge and never provided a proper estimate apparently they think customers are just paying for their delightful company and conversation, not what they are actually hired to do.
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Valkyrie left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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