Professional staffGreat customer serviceSmooth processExcellent communicationTimely serviceFriendly teamFast repairsHelpful during move-inEfficient managementHelpful staff
About this business
1st Choice Property Management isn’t a faceless company. We’re a Fort Worth-based business that has been managing homes across Tarrant County for decades. From the beginning, our guiding principle has been simple: care for prop erties as if they were your own, and quality tenants will follow. Today, we carry that same belief forward - strengthened by modern technology, strong vendor partnerships, and a boots-on-the-ground commitment to serving our city.
Reviews Summary
The recurring theme in most reviews is the professionalism and efficiency of 1st Choice Property Management's staff. First, there are continuous commendations for how easy the software is with which to make rent payments and maintenance requests, leaving tenants delighted. Clients speak of a team that is not only responsive but proactive, often noting issues before tenants even identify them and quickly fixing them but always making sure not to interrupt the tenant’s schedule. The maintenance team, primarily represented by Chris, always executes perfect repairs, with tenants’ pets in mind, and tenant support is also mentioned as being instantly available and helpful, specifically delighting tenants. Several tenants also appreciated that the staff goes out of their way to make the tenant’s life stress-free and to make the property sparkle. It all amounts to a firm belief among clients that 1st Choice cares about their experience and their health, positively setting the company apart. Positive mentions of their proactive management of properties make 1st Choice stand out as a company with an intimate knowledge of their work. Tenants loved that properties were well-taken care of by the management team, who were also not micromanaging, giving tenants the freedom to enjoy their homes. Therefore, many articles referred to the company as the best property management firm they had ever encountered. This is due to their proactive care for tenants and their problem-solving mentality. Most clients praised the online portal, the prompt and perfect tenant communication, the preventive property management, the punctual maintenance, and the gentle care with which their hectic schedules, and pets were tended to. Tenants also appreciated the care and attention paid to them as clients and the high quality of their properties, making for an overwhelmingly good view of 1st Choice Property Management.
Frequently asked questions
7 questions
What do 1st Choice Property Management clients say about the work?
Clients frequently praise the professionalism and responsiveness of staff like Sylvia and Daniela. Reviewers highlight their effective communication, quick turnaround on maintenance requests, and the smooth transition process when taking over properties, indicating a strong commitment to customer service.
Does 1st Choice Property Management handle emergency repairs in Fort Worth, and what do reviewers say about their response time?
Yes, they provide emergency repairs as part of their maintenance services. Reviewers commend the team for their prompt response, often noting that technicians arrive quickly to resolve issues, enhancing peace of mind for tenants.
What services does 1st Choice Property Management offer?
They provide a comprehensive range of services including property management (tenant screening, rent collection, property showings), maintenance services (general and emergency repairs, scheduled maintenance), leasing (lease agreement preparation, property listing, renewal processing), eviction services (filing, court representation, property recovery), and communication services (online maintenance requests, monthly updates, tenant communication).
What are the operating hours for 1st Choice Property Management?
Their hours are as follows: Monday: 9:00 AM-5:00 PM, Tuesday: 9:00 AM-5:00 PM, Wednesday: 9:00 AM-5:00 PM, Thursday: 9:00 AM-5:00 PM, Friday: 9:00 AM-3:00 PM, Saturday: Closed, Sunday: Closed.
Can I get assistance with lease agreement preparation from 1st Choice Property Management?
Yes, they offer lease agreement preparation as part of their leasing services. This ensures that all necessary legal terms are properly addressed, providing peace of mind for both landlords and tenants.
Does 1st Choice Property Management provide tenant communication services?
Yes, they offer tenant communication services, including online maintenance requests and monthly updates, which are included in the management fee. This approach helps maintain clear communication between tenants and property management.