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CarMax

Name: CarMax
Address: Fort Worth, US
Telephone: +18178011501
Rating: 3.978

500 reviews

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+18178011501

Open 10:00 AM - 9:00 PM now

8400 Anderson Blvd, Fort Worth, TX 76120, USA Get Directions

used car dealer Best Used Car Dealers in United States Best Used Car Dealers in Texas

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ABOUT Services Excellence Summary

So, carmax's commitment to innovation and iconic customer experiences has made us the country's largest retailer of used cars. As the original disruptor of the automotive industry, our "no-haggle" pricing made car shopping and selling easier and more transparent. We have raised the bar on customer experiences ever since. Today, customers can buy on their terms, from pure online to virtual hybrid. Combine this with our best-in-class love your car guarantee (learn more) including 24-hour test drives and 30-day returns (up to 1500 mi.), and we are delivering iconic car buying experiences you won't find anywhere else.

SUMMARY Reviews Summary

Overall, the reviews discuss the exceptional customer service experienced by the majority of customers. Many reviews emphasize the competency and friendliness of CarMax employees, particularly Ciara Brickey, Lori, Mr. Wesley, and Damian. Most reviews mention the streamlined and reasonable purchase and breakthrough policies and the high quality of the vehicles. Several customers appreciated Carmax's system automation, transparency from CarMax as well. A few, however, suggested that the DMV paperwork was not being completed. Overall, most customers gave Carmax a five-star rating based on their experience. Their feedback was that the buying process was quick and easy, and that the staff were friendly and professional. The only concern was that the DMV paperwork was not completed. Carmax is a unique place to work. Customers consider the company's culture exceptional. Carmax provides a stress-free experience for both customers and employees.

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Reputation Change over time

Pros & Cons

PROS

recommend (20)

great experience ... (13)

very helpful (12)

very professiona ... (9)

very happy (8)

great customer s ... (7)

helped me (7)

highly recommend ... (7)

great place (6)

great service (6)

Cons

horrible (5)

would not recomm ... (3)

not recommend (3)

rude (3)

disappointed (3)

unprofessional (2)

disappointing (2)

waste of time (2)

frustrating (2)

unorganized (2)

CarMax Reviews: 500. Average Rating: 4.0

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